Gerber Collision & Glass - Hendersonville (Nc)

My Experience - 5.0/5.0 -

Good communication. Highly detailed list of work done. Friendly.

My Experience - 5.0/5.0 -

Gerber collision was really accommodating very efficient truck looks great

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From the moment of drop off until I was called to come pick up the car, the experience was exemplary.

Customer Service - 5.0/5.0 -

Krystal at the repair shop was amazing. Her ongoing communication during the process was top notch.

My Experience - 0.0/5.0 -

Process took way too long. The problem was when I asked how long it would take, a grey haired middle aged shop worker told me a week. He’s no longer employed there I was told. My repair took 6 weeks. I had to deal with constant inquiries from usaa, enterprise and of course countless inquiries to you. The texts are very little comfort!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent job. Car looks brand new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m really happy the repairs were done sooner than anticipated

My Experience - 5.0/5.0 -

Very professional and followed up with us. Keeping in touch - recommend. Highly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional. Communication was great and the truck was completed on time as promised.

My Experience - 5.0/5.0 -

Katlin went above and beyond Excellent Thanks to the whole staff 😀

Likely to Recommend - 2.5/5.0 -

TO Many Surveys

Repair Quality - 5.0/5.0 -

Far to many survey emails

Customer Service - 5.0/5.0 -

Quit asking

Returned Clean

My Experience - 5.0/5.0 -

The car looks brand new! You guys did a great repair job and we appreciate it! Kristal was wonderful to work with. She was very professional and had a kind, sweet, calming way in dealing with people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Magnificent repair job! Krystal was great to work with. She was kind, sweet, and had a very calming way of dealing with customers.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber Collison & Glass in Hendersonville did an excellent job on the tailgate of my Subaru after I was rear ended at a stop light. It took them a little longer to fix my car than anticipated, but it was well worth the wait. Would 100% recommend!

Customer Service - 5.0/5.0 -

Personnel was very friendly and easy to communicate with!

My Experience - 5.0/5.0 -

Very professional and very nice!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks wonderful!

Customer Service - 5.0/5.0 -

The Hendersonville NC staff that I had contact with were very professional and extremely nice!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My vehicle had alot of minor damage on the entire right side. The plan was to repair, and replace parts. I was a bit skeptical that the result would be satisfactory. Today I picked her up and was completely impressed with the work! Karen and Krystal were super to work with through the process and the tech work exceeded my expectations. I am happy to recommend Gerber in the future to anyone needing a quality repair shop.

My Experience - 5.0/5.0 -

I was very happy with the communication from the staff from the explanation on damage estimates and repair involved to the regular updates on status of repair to their work w my insurance. The car looks great! If I ever have need for repairs, I would definitely come back to Gerber. Thank you!

Likely to Recommend - 5.0/5.0 -

This is the first time I've had to have collision damage repair done on a car I own and I would recommend them to anyone who needs it.

Repair Quality - 5.0/5.0 -

This is the second review I've written. As stated in the first, I was very happy with the staff at Gerber and the repair work they did on my car. The Estimator explained what would be done and I was kept informed on a regular basis on the status of repairs. I would recommend Gerber I went to anyone who has need of collision repairs. Thank you for your help.

Customer Service - 5.0/5.0 -

I'm very satisfied with the customer service I received from the regular updates to the friendly staff.

Likely to Recommend - 2.5/5.0 -

They did fine repairs (so far as I can tell), but like I said, other parts of my car were messed with. The interior still smells awful. They messed with my seat. They locked my child locks (my son couldn't get out of the backseat when he rode in it since receiving it back and they were previously unlocked, haven't been locked since I got the car 4 years ago, and they for some reason locked them - not sure why that's something they'd have to mess with. Also, my AC was acting funny and the radio comes on every time I get into the car and I can't figure out how to make that stop, but it's never done that before and again, I have no idea why my radio was touched at all.

Repair Quality - 4.0/5.0 -

The repair seemed to be completed well, but my car smelled horribly and other parts of my vehicle were messed with that shouldn't have been.

Customer Service - 4.5/5.0 -

Everyone I dealt with was very friendly.

My Experience - 5.0/5.0 -

Amazing job. Courteous staff. Kept me updated on progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good job.