Gerber Collision & Glass - East Flat Rock

4.7 (93reviews)
93%
2028 Spartanburg Hwy,  East Flat Rock,  NC  28726
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In operation 85 years.

Gerber Collision & Glass - East Flat Rock offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
Kia
Call
Email

Reviews (93)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality collision repairs, with many noting that their vehicles looked brand new upon return. The repair work, including paint blending and bodywork, was frequently described as excellent and professional. Communication was a standout strength, with customers appreciating regular text and email updates throughout the repair process. Staff were widely recognized for being friendly, helpful, and going above and beyond, such as providing transportation and vacuuming interiors. Most repairs were completed on time or even ahead of schedule. A few customers noted areas for improvement, including occasional delays in parts, inconsistencies in text update accuracy, and isolated quality concerns such as swirl marks, a misaligned tailgate, and an unattached wire - all flagged directly by customers.
AI-Generated from reviews written in the last 12 months
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"Excellent job Gerber C&G! The work looks amazing and was ready for pickup on the day quoted. Overall a seamless process from start to completion."
"They did a fantastic job repairing damage to the front end of my Toyota. Paint was blended perfectly. They kept ..." Read more
"Excellent and superb job it looks like a new car again I really appreciate the quality work. I have no complaints and I would suggest your auto ..." Read more
"Wonderful people to deal with!!! Their expertise is over the top and their people skills are top grade!!!!"
"Customer service amazing. They went beyond my expectation."
"They knew I needed my truck for vacation and had it done on time"
"So fast and yet perfectly repaired!!!"
"The first date was the 13th, then there was a delay waiting on parts. Then it was the 14th but wasn't ready until the ..." Read more
"... longer. Was not able to make plans to use the truck. They did have it ready in the 10 day window even though the text messages said longer." Read more
"They had it fixed quick and when I got my car back, it made me very happy"
"Just the fact that we were kept in the loop and apprised of what was going on with the car was what made us happy. Anywhere else ..." Read more
"... did an amazing job fixing it back up to new again. They kept amazing communication with me without the whole process everyday or every other day Ill definitely be back ..." Read more
"Great communication throughout the entire process."
"Great communication about the job. Wonderful work and super detailing of car. Thanks so much. Will share with other's"
"They were very good at keeping me updated on my car"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looked great! Just didn’t understand why all the wreaked parts were left in my trunk! That was a surprise. You should have disposed of them..

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The updates were very helpful

Likely to Recommend

Repair Quality

Very pleased with my repairs

Customer Service

Thai was miscommunication on location

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Quality repair done sooner than expected.

Likely to Recommend

Timely and quality, sorry you folks missed on both. I actually only need one to make a recommendation.

Repair Quality

Repair does look good

Customer Service

I have to say your text message system does you more harm than good. Our estimated finish date seemed like it was rescheduled 8 times. After that amount it makes this feature worthless to you clients. Just set the date and then meet it.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Thank you, you did a great job, My car looks like new.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Professional and experienced staff.

Likely to Recommend

Repair Quality

Professional and timely.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job done efficiently and on time. We liked the text updates. Very smooth operation. Appreciate the personal service

Likely to Recommend

Repair Quality

Customer Service

Vehicle ready one day later than originally promised. That was not a problem because we had the rental car

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great communication, was done faster than promised, and saved me money due to not needing calibrations!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very satisfied with the work done on my car. I received update texts so I could see how things were progressing with my repair. I had gone to First Aid Collision earlier in the year and their estimate was $2300 and I was just amazed that my scratch on my car could possibly be that much. My sister had recently used this Gerber location and was pleased so I thought I would stop there for another estimate. When they said $913 I immediately said okay! Very pleased with cost and repair looks fabulous!

Customer Service

Great customer service. I like the texts i received letting me know how things were progressing.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy to work with - text message and emails. Fair price.

Likely to Recommend

Repair Quality

Well, when I picked up my car, there was what appeared to be a dab or bubble if paint or clear coat right on where the dent was. I pointed it out to the adjuster and he took the car back and I assume they wet sanded and buffed the area to remove the excess clear/paint mention above. Hopefully the clear or paint is not too thin in that spot now.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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