First Aid Collision Hendersonville

4.7 (643reviews)
96%
627 Signal Hill Rd,  Hendersonville,  NC  28792
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Shop AssistantSparkles

In operation 19 years, 4 years at this location.

First Aid Collision is a full-service Collision Center located in Arden, Hendersonville & Bervard. Whether you’ve been in a collision, or your car or truck has collected its share of road and parking lot scrapes and dings, we can make it look as good as new. At First Aid Collision, WORK isn’t a four-letter word. A hard day’s work is what brings us together. The pride we take in that work is what gets us pumped to do more. Keeping you safe and getting you back on the road is what we do best. We serve our customers by treating them well and charging them fairly – explaining everything we do and only recommending services you need. We use high-quality parts and stand behind every job we take on. It’s this high level of honesty and integrity that make us true professionals. In operation 17 years. Locally owned and operated Collision facility proudly servicing all makes and models in the Asheville Hendersonville area for the past 17 years. I-car gold certified, Honda/Acura/Toyota certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 1:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Scion
Toyota

Reviews (643)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional and friendly staff, and exceptional repair work. Many highlight the thorough and transparent communication, including regular text and phone updates that kept them informed throughout the repair process. Customers frequently commend the team for going above and beyond, such as handling insurance negotiations, performing complimentary minor repairs, and returning vehicles cleaner than expected. The quality of repairs is repeatedly described as flawless, with paint matching perfectly and vehicles looking better than before accidents. A few customers noted areas for improvement directly from their experiences, including occasional delays in vehicle release due to insurance coordination, isolated instances of incomplete repairs at pickup, and requests for exterior vehicle washing before delivery.
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"... accident. You would never know it had been damaged. Their attention to detail and craftsmanship are second to none. Beyond the incredible work, the customer service ..." Read more
"... questions and concerns I had during the whole process. They have a great team at First Aid Collision. Nothing bad to say! 10 out of 10 recommend👍" Read more
"... covered area not previously seen. Additionally, the shop repaired a separate minor scratch free of charge. Overall, excellent customer service." Read more
"Talented, knowledgeable staff that know how to repair cars and deal effectively with insurance companies. I ..." Read more
"Professional, good communication, and excellent attention to detail."
"Prompt communication through several channels and follow-up if I did not respond."
"... specifics and finally Geico gave me specifics, but I was not able to get a specific time line of when my car would be ready. I only had the car rental through Geico for 1 month, ..." Read more
"love you guys. Excellent communication at each level of repair. have already recommended your high level of service. ..." Read more
"Great communication even during the holidays!"
"Love the text messages! It keeps me informed and less phone calls for you"

My Experience

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Returned Clean

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Very pleasant and professional, eager to be helpful

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Helpful

Returned Clean

My Experience

Thank you. Remember always, Jesus loves you

My Experience

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Returned Clean

My Experience

Kindness. Quality communication. Helpful education about the process. Support with dealing with insurance. Quality work.

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Returned Clean

My Experience

FAC is second to none! Might want to include in the packet a info sheet on time lines for washing, wax/polishing after repair.

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Returned Clean

My Experience

Excellent work! Rear where damage occurred looks like new. Really appreciate the OEM part used in the repair. Great support from Mike during the process. Would highly recommend.

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Definitely would recommend

Repair Quality

Excellent work!

Customer Service

Mike is great!

Returned Clean

My Experience

Great job

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Excellent service

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Talented, knowledgeable staff that know how to repair cars and deal effectively with insurance companies. I appreciate the organization and customer interfacing of the front facing managers. Highly recommend.

Customer Service

Returned Clean

My Experience

Mike and the team at FAC did a fantastic job repairing my Camaro. It looks as good as new and I could not be more pleased with the service I received. They even helped remove some overspray from by a previous repair that was sub-optimal (not done by FAC!). All in all, it was a great experience. If I ever need any body work done in the future, FAC will be my first choice!

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Great job

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My Experience

Both my repair and customer service were excellent

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Wonderful. Professional and caring in every aspect.

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Repair Quality

Very great work, customer service, communication and knowledge

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Returned Clean

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Repair Quality

Excellent customer service

Customer Service

Returned Clean