First Aid Collision Brevard

4.9 (374reviews)
98%
5586 Old Hendersonville hwy,  Pisgah Forest,  NC  28768

First Aid Collision is a full-service body shop located in the Arden area of South Asheville. Whether you’ve been in a collision, or your car or truck has collected its share of road and parking lot scrapes and dings, we can make it look as good as new. At First Aid Collision, WORK isn’t a four-letter word. A hard day’s work is what brings us together. The pride we take in that work is what gets us pumped to do more. Keeping you safe and getting you back on the road is what we do best. We serve our customers by treating them well and charging them fairly – explaining everything we do and only recommending services you need. We use high-quality parts and stand behind every job we take on. It’s this high level of honesty and integrity that make us true professionals. In operation 17 years. Locally owned and operated Collision facility proudly servicing all makes and models in the Asheville Hendersonville area for the past 17 years. I-car gold certified, Honda/Acura certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 1:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (374)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and excellent repair work, with many noting their vehicles looked brand new upon return. The twice-weekly update system received exceptional acclaim, with numerous customers highlighting it as unlike anything experienced at other repair shops. Friendly, knowledgeable, and courteous staff were frequently commended for going above and beyond. A few customers noted minor areas for improvement, including occasional delays tied to insurance approvals, isolated instances of small imperfections requiring touch-ups, and rare cleanliness concerns upon vehicle return - all flagged directly by customers. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop.
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"The repair quality was EXCELLENT!!!!!!"
"The guys are very professional and informative. They understood the urgency of getting my truck back ..." Read more
"Excellent workmanship!"
"Excellent service. I was updated twice a week on repairs. The repairs were superior."
"... best, but as soon as I found minor imperfections, they gladly addressed the issue." Read more
"... commend the communication process by this company!!! I was sent text messages twice a week regarding the repairs of my vehicle. . . this is unheard of in any repair ..." Read more
"... of this day and time. Great work, very timely, and they let you know each process they are going through with your vehicle. Would give a 10 star review hands ..." Read more
"Everything was smooth with the process, great customer service and great work."
"Customer service and regular communication was great throughout the process."
"Excellent service! Admin staff was very communicative and helpful!"

My Experience

I really appreciated the twice-weekly text updates, also that they used OEM parts. Excellent work, my car looks like new! And they cleaned the inside which was a nice surprise!

Likely to Recommend

Repair Quality

Really appreciated the twice-weekly updates, and verbal information provided by the staff. My car looks like new! Also pleasantly surprised that they cleaned inside!

Customer Service

Excellent customer service.

Returned Clean

My Experience

Great communication, Fast and Quality work. Great customer service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My first visit with First Aid Collision, Joey and staff were excellent to work with! They were so professional and courteous! They communicated all details and updates on my truck repair. I would highly recommend them to anyone!

Likely to Recommend

Repair Quality

Great job

Customer Service

Good people

Returned Clean

My Experience

I was very pleased they kept me updated and went above and beyond my expectations they even cleaned my truck inside and out

My Experience

Extremely pleased. Joey was great, his Tuesday and Thursday status update never left you wondering. Repair work was fantastic. Got the

Likely to Recommend

I would most certainly recommend them.

Repair Quality

Fantastic service.

Customer Service

Joey was great to talk to and the Tuesday and Thursday updates eleminated a lot of unnecessary calls. More businessrs should adopt a similar program.

Returned Clean

My Experience

Excellent customer service as always at First Aid Collision! ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Customer Service

Excellent professionalism and care with their customer service team

Returned Clean

My Experience

Good work as usual. Joey is a great asset to First Aid Collison! Thanks again!

Likely to Recommend

Repair Quality

Fantastic job and excellent customer service. Kept me informed through the entire process.

Customer Service

Joey was pleasant, very informative and we could not be happier with the customer service he provided.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Joey kept me informed of everything as it was happening and when I picked up my vehicle, everything was as expected. Great job was done by their technicians in the front office was very accommodating.

Customer Service

Joey gets a 10 out of 10

Returned Clean

Likely to Recommend

Repair Quality

Very kind staff; explained everything.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything works as it should and it looks amazing

Customer Service

Everyone kept me up to date and made sure I was happy before leaving

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Joe couldn’t have been more helpful. He was extremely communicative and kept me informed every step of the way. I was impressed with the cleanliness and professionalism of the shop, and most importantly, the quality of the work. I couldn’t be happier with the entire experience.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Available quickly. Good communicators. Great results.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Took longer than expected

Customer Service

Returned Clean

My Experience

Thanks so much! Everyone was fabulous to work with.

Likely to Recommend

Repair Quality

Great communication, friendly staff and professionalism

Customer Service

Returned Clean

Likely to Recommend

You guys are great, and your work is excell ent

Repair Quality

Glad for your expertise.

Customer Service

Returned Clean

My Experience

The entire staff was absolutely terrific all through the process of repairing my Crosstrek. It looks brand new again! Thanks.

Likely to Recommend

Repair Quality

Fantastic job, great staff. Thanks!

Customer Service

Pete and Joey and the other folks were great.

Returned Clean

My Experience

I am so thankful Joey kept me updated consistently and answered any questions that I had. The car itself looks like no deer head ever been hit and we are very thankful to have it back right before Zeb starts his new job Monday! Perfect timing!!!

Likely to Recommend

First aid collision did a fantastic job

Repair Quality

Customer Service

Joey kept me updated consistently

Returned Clean