First Aid Collision Brevard

4.9 (350reviews)
98%
5586 Old Hendersonville hwy,  Pisgah Forest,  NC  28768

First Aid Collision is a full-service body shop located in the Arden area of South Asheville. Whether you’ve been in a collision, or your car or truck has collected its share of road and parking lot scrapes and dings, we can make it look as good as new. At First Aid Collision, WORK isn’t a four-letter word. A hard day’s work is what brings us together. The pride we take in that work is what gets us pumped to do more. Keeping you safe and getting you back on the road is what we do best. We serve our customers by treating them well and charging them fairly – explaining everything we do and only recommending services you need. We use high-quality parts and stand behind every job we take on. It’s this high level of honesty and integrity that make us true professionals. In operation 17 years. Locally owned and operated Collision facility proudly servicing all makes and models in the Asheville Hendersonville area for the past 17 years. I-car gold certified, Honda/Acura certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 1:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (350)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and excellent repair work. Many highlight the high-quality repairs, with vehicles often returned looking brand new, and several customers note their cars were cleaned inside and out upon pickup. The twice-weekly update system is frequently celebrated as exceptional communication, with many customers calling it the best they have experienced at any auto shop. While a few customers noted minor delays - largely attributed to insurance or parts issues rather than the shop itself - and occasional minor finish touch-ups needed, these were swiftly addressed. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to others.
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"The repair quality was EXCELLENT!!!!!!"
"Excellent workmanship!"
"... confidence than the local dealership. I do think that the attention to detail was not the best, but as soon as I found minor imperfections, they gladly addressed the issue." Read more
"The guys are very professional and informative. They understood the urgency of getting my truck back ..." Read more
"They were quick, timely, and professional. Did a great job of keeping me updated throughout the process. The ..." Read more
"... commend the communication process by this company!!! I was sent text messages twice a week regarding the repairs of my vehicle. . . this is unheard of in any repair ..." Read more
"They have a great communication system set up."
"Excellent service! Admin staff was very communicative and helpful!"
"Car looks great! Communication was top-tier. Solid experience"
"They said they sent out updates but I didnt receive any. I called every couple weeks which was fine"

Likely to Recommend

Repair Quality

From being scheduled for first look assessment over the weekend to receiving the finish car, they were nice and very professional. They kept me well informed during the process.

Customer Service

Returned Clean

My Experience

Communication with Joey was excellent! My vehicle was spotless. I couldn’t be happier. This was my second time using your company and I would not use any one else should I need work done. I would recommend First Collision to anyone who needs repairs !

Likely to Recommend

My second time as a customer.

Repair Quality

Customer Service

Excellent!

Returned Clean

My Experience

Very great company to deal with their communication and dedication to their customers is excellent. They’re very informative and go above and beyond which is unseen or unheard of this day and time. Great work, very timely, and they let you know each process they are going through with your vehicle. Would give a 10 star review hands down.

My Experience

First, please tell the technicians that worked on our Nissan, that they did a remarkable job repairing it. Second, please give Joey, and Gina a big shout out for dealing with the insurance company and keeping us informed through text messages about the progress of our repair and insurance claim. Joey was extremely patient and thorough explaining what to expect and the paperwork. Thank you very much for a positive experience.

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Repair Quality

Customer Service

My Experience

Kept well informed

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Small detail but the fog lights were replaced with white bulbs but I had amber fog lights before. I prefer the performance of amber lights in fog conditions.

Customer Service

Joey's great.

Returned Clean

My Experience

Customer service and regular communication was great throughout the process.

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Repair Quality

Customer Service

Returned Clean

My Experience

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My Experience

Wonderful experience and terrific customer service! Highly recommended and will go back for any body work needs.

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Repair Quality

Customer Service

Returned Clean

My Experience

Great to work with again

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Repair Quality

Great customer service

Customer Service

Returned Clean

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Returned Clean

My Experience

Yes Very much pleased with the results of the work and the professional way the business is run

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Repair Quality

Customer Service

Returned Clean

My Experience

It was such a pleasure working with the guys. Joey and everyone was so professional and kind. They explained everything in detail and was prompt in updating me about my car. It was so easy and simple to work with them. The best part of all- my car was spotless and beautiful when I picked it up! I will definitely work with these guys again and I will absolutely Recommend them to everyone! Thank you so much!

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Returned Clean

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My Experience

Great communication and quick service!

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Returned Clean

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Repair Quality

excellent job

Customer Service

Returned Clean