First Aid Collision Brevard

4.9 (349reviews)

98%

(828) 884-2275

5586 Old Hendersonville hwy, Pisgah Forest, NC 28768

98%

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5586 Old Hendersonville hwy
Pisgah Forest, NC 28768

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Schedule an appointment at First Aid Collision Brevard

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About First Aid Collision Brevard

See Photos

5586 Old Hendersonville hwy
Pisgah Forest, NC 28768

Get Directions Website

Schedule an appointment at First Aid Collision Brevard

Book Appointment

First Aid Collision is a full-service body shop located in the Arden area of South Asheville. Whether you’ve been in a collision, or your car or truck has collected its share of road and parking lot scrapes and dings, we can make it look as good as new. At First Aid Collision, WORK isn’t a four-letter word. A hard day’s work is what brings us together. The pride we take in that work is what gets us pumped to do more. Keeping you safe and getting you back on the road is what we do best. We serve our customers by treating them well and charging them fairly – explaining everything we do and only recommending services you need. We use high-quality parts and stand behind every job we take on. It’s this high level of honesty and integrity that make us true professionals. In operation 17 years. Locally owned and operated Collision facility proudly servicing all makes and models in the Asheville Hendersonville area for the past 17 years. I-car gold certified, Honda/Acura certified.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 1:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (349)

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Newest
Rating

239 Customers Rated

5 Stars

59.6% Complete

(208)
4 Stars

6.9% Complete

(24)
3 Stars

0.6% Complete

(2)
2 Stars

0.6% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.9% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise First Aid Collision for exceptional customer service, with staff being described as professional, friendly, and communicative. The regular twice-weekly text updates are particularly appreciated, keeping customers well-informed throughout the repair process. Quality of repairs receives high marks, with many noting their vehicles look like new and praising the attention to detail. Timeliness is generally positive, though some delays occur due to insurance or parts issues. Vehicle cleanliness upon pickup is frequently highlighted as going above and beyond expectations, with many cars returned cleaner than when dropped off. While most experiences are overwhelmingly positive, a few customers noted minor issues requiring follow-up visits or communication gaps, but these were typically resolved quickly and professionally.

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Service Quality
Communication

"I was disappointed the first time I saw my Subaru in the parking lot — and became more and more disappointed as I got ..." Read more

"I found minor scratches that were missed and imperfections in the paint work."

"The back and forth buttons for the driver's seat does not work since the repair. Also I need to check the house gate opener when ..." Read more

"... commend the communication process by this company!!! I was sent text messages twice a week regarding the repairs of my vehicle. . . this is unheard of in any repair shop I have ..." Read more

"Best communication of any auto shop I've ever used!"

"They have a great communication system set up."

"Communication was 1010! Wonderful!"

"Communication was good"

Service Quality
Communication

Service Quality
Communication

"I was disappointed the first time I saw my Subaru in the parking lot — and became more and more disappointed as I got ..." Read more

"I found minor scratches that were missed and imperfections in the paint work."

"The back and forth buttons for the driver's seat does not work since the repair. Also I need to check the house gate opener when ..." Read more

"... commend the communication process by this company!!! I was sent text messages twice a week regarding the repairs of my vehicle. . . this is unheard of in any repair shop I have ..." Read more

"Best communication of any auto shop I've ever used!"

"They have a great communication system set up."

"Communication was 1010! Wonderful!"

"Communication was good"

Sonja (Ford owner) reviewed 7/31/26

Very great company to deal with their communication and dedication to their customers is excellent. They’re very informative and go above and beyond which is unseen or unheard of this day and time. Great work, very timely, and they let you know each process they are going through with your vehicle. Would give a 10 star review hands down.

Cynthia (Nissan owner) reviewed 7/30/26

First, please tell the technicians that worked on our Nissan, that they did a remarkable job repairing it. Second, please give Joey, and Gina a big shout out for dealing with the insurance company and keeping us informed through text messages about the progress of our repair and insurance claim. Joey was extremely patient and thorough explaining what to expect and the paperwork. Thank you very much for a positive experience.

Patty (Toyota owner) reviewed 7/27/26

Communication with Joey was excellent! My vehicle was spotless. I couldn’t be happier. This was my second time using your company and I would not use any one else should I need work done. I would recommend First Collision to anyone who needs repairs !

Robin (Acura owner) reviewed 7/24/26

Kept well informed

Mark (Toyota owner) reviewed 7/23/26

Small detail but the fog lights were replaced with white bulbs but I had amber fog lights before. I prefer the performance of amber lights in fog conditions.

Joey's great.

Jodie (Toyota owner) reviewed 7/20/26

Customer service and regular communication was great throughout the process.

Abby (Mazda owner) reviewed 7/20/26

Matt (Toyota owner) reviewed 7/18/26

Wonderful experience and terrific customer service! Highly recommended and will go back for any body work needs.

Robert (Bobby) (Ford owner) reviewed 7/16/26

Great to work with again

Great customer service

Melba (Toyota owner) reviewed 7/13/26

Erin (Mini owner) reviewed 7/9/26

Cynthia (Cadillac owner) reviewed 7/8/26

Glenn (Lexus owner) reviewed 6/29/26

Yes Very much pleased with the results of the work and the professional way the business is run

Christina (Jeep owner) reviewed 6/24/26

It was such a pleasure working with the guys. Joey and everyone was so professional and kind. They explained everything in detail and was prompt in updating me about my car. It was so easy and simple to work with them. The best part of all- my car was spotless and beautiful when I picked it up! I will definitely work with these guys again and I will absolutely Recommend them to everyone! Thank you so much!

Felicia (Toyota owner) reviewed 6/23/26

Jodie (Toyota owner) reviewed 6/22/26

Jennifer (RAM owner) reviewed 6/22/26

Jason (Honda owner) reviewed 6/22/26

Great communication and quick service!

Joyce (Toyota owner) reviewed 6/17/26

excellent job

Scott & Deborah (Dodge owner) reviewed 6/15/26

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view more shops in: Pisgah Forest | 28768

When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

First Aid Collision Brevard

Schedule an appointment at First Aid Collision Brevard

About First Aid Collision Brevard

Schedule an appointment at First Aid Collision Brevard

Reviews (349)

239 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?