First Aid Collision Arden

4.8 (2,355reviews)
94%
369 Rockwood Rd,  Arden,  NC  28704
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Shop AssistantSparkles

In operation 17 years.

Locally owned and operated Collision facility proudly servicing all makes and models in the Asheville Hendersonville area for the past 12 years. I-car gold certified, Honda/Acura certified.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 1:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (2,355)

My Experience

My Experience

Professional and friendly staff, great repair and I appreciated the text updates

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

My Experience

Everyone at FAC was awesome. Repair was completed in a timely matter. And my car looks great. They even cleaned the inside. Completely satisfied with my experience. Will recommend to everyone. Thank you

My Experience

Likely to Recommend

Have recommended First Collision to everyone needing collision repair.

Repair Quality

All around excellent service, this the third time we have used their service.

Customer Service

Top notch customer service…Amanda is the Best!!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

We are very satisfied with the work First Aid Collision did for us.

Customer Service

My Experience

Y'all did a lovely job. I was kind of surprised the front tag holder wasn't reattached since the holes to reattach it were marked (but not drilled through) in the new bumper, but it's still stellar work.

Likely to Recommend

I remembered how well you treated my mom when she had her accident so it was a no-brainer really.

Repair Quality

Very good job yes.

Customer Service

Also very good yes.

Returned Clean

Likely to Recommend

Will definitely recommend First Aid Collision to everyone and anyone!

Repair Quality

My brand new car is brand new again!!

Customer Service

Customer service was above and beyond! They handled everything between themselves and the insurance company.

Returned Clean

Likely to Recommend

Excellent communications and quality service.

Repair Quality

High satisfaction regarding service repair.

Customer Service

Excellent, timely, professional customer service.

My Experience

Likely to Recommend

Repair Quality

Very nice and kind!

Customer Service

Returned Clean

My Experience

We were very happy to get in so soon with you guys. Amanda was very pleasant to work with and answered all questions. We love the updates and how fast and beautiful the job was done. We’re happy we chose you guys and will definitely pass on the great service! Thanks so much!

Likely to Recommend

I’ve already been telling people about our great experience!

Repair Quality

We are very happy either way the exceptional work done on our car. Amanda was very prompt in sending twice a week updates. Also they were finished in 2 weeks and we didn’t have a wait time when we took it in, they got us in right away. Amanda was very friendly and answered all my questions. We had a great experience and hopefully we won’t have to but if needed we will use First Aid Collison!

Customer Service

We are very satisfied with the beautiful work done on our car. It was done in a timely manner and with lots of updates. Amanda was so kind and answered all our questions and had great contact with the guy in back. We’ve never had such great service anywhere else and if we need, I hope we don’t but if we do, we will definitely be using them again!! We knew exactly what was going on and what we would be paying before we went to pick up our car. They are very honest and do an excellent job!

Returned Clean

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

We could not be more pleased with your work and customer service. Amanda was very communicative and helpful. FIVE STARS across the board!

Likely to Recommend

Repair Quality

We are very pleased with our car body work and customer service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Kept me informed and even sent someone to my house after I picked my car up to fix a minor problem. My only suggestion would be to include wiping workers grime off the steering wheel, etc when cleaning the car. Other than that extremely pleased.

Customer Service

Very pleasant staff

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean