Russell's Paint & Body, LLC.

4.8 (372reviews)
96%
610 Old Lytle Cove Road,  Swannanoa,  NC  28778

In operation 24 years.

Russell's Paint and Body, LLC. is a locally family owned collision repair center serving the Asheville, Fairview, Black Mountain area.We take pride in providing excellent customer service and quality repairs. We are a BBB Accredited business and have excellent ratings on Google, YP,Angie's list.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (372)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the team are frequently highlighted, along with their thoroughness in handling insurance paperwork and rental car coordination. Several customers noted repairs were completed on time or even ahead of schedule, and many have been loyal, repeat customers who actively recommend the shop to family and friends. A few customers mentioned they had to follow up for status updates and occasionally experienced delays, sometimes due to parts supplier issues or high shop volume - both noted by customers as outside the shop's control. One customer flagged a missed stripe on a repaired panel, and another noted a delay caused by a larger project taking priority without prior communication. These observations reflect individual customer experiences and highlight areas customers feel could further enhance an already well-regarded service.
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"Very professional, excellent work, and will recommend to anyone that needs car body work!"
"Russell's Body Shop is the top place to go for your car. They were very efficient and constantly communicated ..." Read more
"... these guys over the years for multiple vehicles and they are the only body shop in the region that I will recommend to my friends and family. They do great work, finish ..." Read more
"The staff is friendly and professional. The work is top-notch. I love that they always answer the phone. Communication ..." Read more
"We are completely satisfied with all the work Russells did and excellent job on the vehicle"

Likely to Recommend

Repair Quality

Like it never happened! That should be the slogan for y’all

Customer Service

Returned Clean

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20 in my book

Repair Quality

Customer Service

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Repair Quality

I can’t believe how good the bumper looks. They initially weren’t sure how well they could color match the new bumper since my car is so old, but you would have no idea it isn’t the same color! It looks fantastic.

Customer Service

We have used Russell’s a few times and their customer service is top notch.

Returned Clean

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Repair Quality

Great customer service and repair work.

Customer Service

The staff are very nice and helpful.

Returned Clean

My Experience

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Customer Service

I have used Russell’s Paint and Body on a couple of occasions and would not use anyone else for body repairs on my vehicles. They are impeccable and professional.

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Repair Quality

The repair looks great! They were a pleasure to do business with. The car was done in the time they said.

Customer Service

Returned Clean

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My Experience

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My Experience

Helpful and friendly (and effective) despite difficulties getting parts (the fault of the supplier, not Russell's).

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Returned Clean

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I already have recommended Russell’s to several people.

Repair Quality

Excellent experience with Russell’s.

Customer Service

Customer service was superb.

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Repair Quality

Always do a great job 👍

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Repair Quality

Russell's is simply the best - service, communication, everything as promised.

Customer Service

Russell's is simply the best - service, communication, everything as promised.

Returned Clean

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Repair Quality

They did an amazing job on my truck. They handled everything, down to the rental car. And was so nice. Such a great job! Extremely satisfied!

Customer Service

It only lets me go to 10 for completely satisfied. It would definitely be a 15!

Returned Clean

My Experience

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Excellent service!!

Repair Quality

Russel’s did an excellent job in repairing my car. They were very helpful thorough professional.

Customer Service

Excellentlt.

Returned Clean

My Experience

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My Experience

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My Experience

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