Safford Collision of Springfield
In operation 9 years, 4 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Reviews (721)
- Sort By:
- Newest
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I haven’t even gotten my car back and you are asking for a survey ? It’s been terrible so far someone hit my car in your lot and the person that hit me insurance is terrible.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly and we are real pleased with the quality of the work.
Customer Service - 5.0/5.0 -
The service was good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0 -
I had to initiate outreach to get updates on the status of my car. The interactions were pleasant though.
Likely to Recommend - 5.0/5.0 -
this will now be my workshop #1
Repair Quality - 5.0/5.0 -
I am very pleased with your work, which you did with high quality and on time.
Customer Service - 5.0/5.0 -
Very professional staff 👏
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I tried to call several times and the line went to voice mail each time; and I never received a return call after I left the first message. I only spoke to someone after I asked the reception to walk back to the collision center to ask my question.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Had difficulty at times getting in contact with staff by phone and text.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
No calls o communication, the car wasn’t ready on the estimate date and I have to keep calling to check the status of my car
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Fit me right in to correct a problem with recent repair
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The workmanship was done perfectly. The personnel was courteous, knowledgeable, efficient.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Customer Service is awfully horrendous.
Repair Quality - 5.0/5.0 -
The quality of the repair is very good but the customer service is awful. I always go there for my car repairs but will not anymore
Customer Service - 0.5/5.0 -
So difficult to get in touch with anyone on the phone & my phone call messages were never returned. No one, as much as my experience, ever smiled nor was friendly except for the staff who, finally, showed me how to return my steering wheel to how it was prior to the repair.