Safford Collision of Springfield

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Patient with clients. Collision staff most accommodating, communicative and efficient. Excellent repair and finishing of damages — looks like new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fantastic service! Prompt, efficient, highly professional. I will definitely be telling my friends of my great experience with Safford Collision.

Likely to Recommend - 5.0/5.0 -

This was one of my best experiences. They are a professional, efficient, quality oriented company. And their staff is very pleasant and courteous.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

service was great but it kept getting delayed

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Took nearly a month to determine the car is a total loss. I know it's mostly the insurance company's fault, but it was still a poor and frustrating experience.

Customer Service - 0.5/5.0 -

Called multiple times to check on the vehicle status. Nobody ever picked up or returned my messages.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

The repair was done as promised but communication with the office was so poor

Customer Service - 3.0/5.0 -

The young lady was unable to explain the repair or give an estimate for how long the repair will take and at the day of taking the car I was about to ask her she rushed out of the office but Mr. webb took a good care of me afterwards

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

The logos do not match on my car and the car was really stinky when I picked it up.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Repairs look great and give it a 10. The only issue I had was the lack of transparency the first two weeks, which included GEICO communication as well.

Customer Service - 4.0/5.0 -

As noted in on first reply.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Since getting my car back I’ve had to call roadside assistance 3 times and waste more money .Whoever was working on my car didn’t know how to fix it .It was there for almost two months and it wasn’t fixed properly.My car was working great even before I took it to get repaired .With the damage and all it was fine .I will be taking my car else where to get it fixed again .

Customer Service - 3.0/5.0 -

Never hardly answers the phone

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Really nice timely repair done. They even cleaned my car b4 I picked it up! What a delight!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very satisfied with service and repair. Car took longer than anticipated to get repaired but well worth the wait.

Customer Service - 5.0/5.0