Safford Collision of Springfield

My Experience - 5.0/5.0 -

The experiance was very positive

My Experience - 5.0/5.0 -

The Stafford Collision Team, Laura & Nicole was AWESOME! HIGHLY PROFESSIONAL WITH EXCEPTIONAL SERVICE AND EXPERTISE. THE BEST IN THE STATE OF VIRGINIA! LaVar

My Experience - 0.0/5.0 -

We were really pleased with everything right up until the final week. All the way through the communication had been that we could pick up the car on the 23rd, but we didn't hear anything until we chased up and were told that a lamp was broken and needed to be ordered. That last week seemed to suffer from really poor communication. We were really disappointed as the delay meant that we ended up going over the limit for the courtesy car and incurring further costs.

My Experience - 5.0/5.0 -

Excellent customer service, timely updates, job well done.

My Experience - 5.0/5.0 -

Awful work, I was not satisfied with the work that this team did !!!! They did it for a very long time, changed non-broken parts! I will never deal with them again!

My Experience - 5.0/5.0 -

Very good and efficient service.This is my second experience with them they did awesome job.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Excellent service. You took great care of me and my car.

My Experience - 0.0/5.0 -

Lousy communication. Inadequate costumer service

My Experience - 0.0/5.0 -

My car took an additional 6 business days to complete. While I understood the reason behind 5 of them, the reason for the dissatisfaction is because no one called me back with updates even though they said they'd call. I had to call over half a dozen times to figure out when my car was actually going to be ready. Often no one answered your phone. I started emailing because that got a better response, but again, I had to follow up to get my updates. When my car was done and I picked it up no one went over the repairs with me. I was told to wander the parking lot, hitting my key fob, to find my car. Apparently it was more important for the 5 staff members to chat in the office and later on their cell phone than help me at the end of a business day. I've never had such terrible service with a geico xpress center and I will never be back.

My Experience - 0.0/5.0 -

My repairs were extensive. And the mechanics were executed well with no further repairs. However, one panel is not flush with the adjacent panel in the bottom rear area.

My Experience - 5.0/5.0 -

I was very happy excited to get my car back. It was done very professionally, customer service, clean work and %100 satisfied.

My Experience - 5.0/5.0 -

My rep. that I had from your collision center was supper he keep't me informed and keep his word keep up the good work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Service was good, and the manager was very nice. It was sometimes difficult to reach the collision department for updates.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

This was my second repair and the were a pleasure to work with.

My Experience - 5.0/5.0 -

Satisfied with my experience thus far.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

The work was not properly reviewed before it was released to me. The second time it was better

Customer Service - 1.5/5.0 -

The truck sat for a week before it was moved to collision. During that time the issues that were explained to the fist customer service rep were forgotten or lost. So the issues that needed repairs were not worked. The rep was rude to my wife and i am glad i did not have to speak to him.

My Experience - 0.0/5.0 -

I received my car back with the A/C not working and dents all over my bumper. I went in for a repair of my passenger door. I’m not very happy about it