Safford Collision of Springfield

My Experience - 5.0/5.0 -

I was updated when things weren’t going as planned and they honored everything including picking up the tab for their delays.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything went very well, very smooth experience!

My Experience - 5.0/5.0 -

Job well done and on a timely schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

It took 30 days to repair the car. Waiting on parts delivery was the problem. One part (a wire harness was received broken - twice!) The car repair is still not complete - now waiting on arrival of two metal strips

My Experience - 5.0/5.0 -

I recently brought in my white Elantra that needed a new rear bumper because someone came into my lane and swiped me while driving on the highway. I did a lot of research to find the best place to get my car fixed up, which resulted in choosing Safford Hyundai Collision Center. When I'd stopped by to drop my car off I found that I was leaving my cherished car in good hands since the staff were polite, helpful, and warm! When I'd picked my car up after the repairs, I inspected it and was relieved that it was good as new (pre-collision) because the work was of such high caliber and I couldn't possibly be happier with the overall experience! Well, the bad luck would be getting into another fender bender again in the future but the good luck would be that Safford Hyundai is a 10 minute drive so I'd be back there knowing I'd be taken care of (this is the DC metro area where a lot of accidents happen after all).

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Recommend for regular body work, but not if windows broken to the point they are missing.

Repair Quality - 3.5/5.0 -

Repair process might have created additional issues

Customer Service - 5.0/5.0 -

Excellent customer service - received daily status updates

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Outstanding work

Customer Service - 5.0/5.0 -

Awesome

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

First repair/paint job had to be redone, vehicle was in shop for 10 days instead of 2-3

Customer Service - 2.0/5.0 -

Phone calls were left on hold or disconnected several times. Manager did try to make up for bad service and bad repair job, which is the only reason we're not rating this as a "1"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

very well done

Customer Service - 5.0/5.0 -

Francis, Markus, Jim and Brendan were wonderful

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

No attention to detail at all:

Customer Service - 5.0/5.0 -

Marcus was very friendly and helpful

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Had to come back because originally they didn?t fix the headlight

My Experience - 5.0/5.0 -

Great job! High quality work delivered on time!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Hi quality work

Customer Service - 5.0/5.0 -

Great communications with us, kept us informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0