Safford Collision of Springfield

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

Not great communication on time the car will be done. Also the car repair was not done properly and a silver bar is behind the grill that should have a black cover. I need you to remedy this

Customer Service - 2.5/5.0 -

Not enough info on timeline and car not repaired properly

My Experience - 5.0/5.0 -

They kept frequent and open communication while they were working on my car. The collision staff was very nice and they cleaned my car very well, almost made it look brand new! THANK YOU!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Peter and his team did a superb job. I'd recommend to anyone.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The customer service team is great but it took too long to repair the car because they were waiting on a part that was ultimately repaired by a tech because it is on back order. This is not Safford’s fault as it was an insurance claim but frustrating that it took so long to resolve.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 0.5/5.0 -

See first statement

Repair Quality - 0.5/5.0 -

You guys called and said my car was ready. Went there to pick it up, signed the documents. Kanisha walked me to show me where it was parked, handed me the keys. She went back inside. I checked my car out and the dents and scratches were never taken care of. So, I had to leave my car for you guys to actually complete the work. Your quality of work sucks!

Customer Service - 1.0/5.0 -

See previous statement

My Experience - 0.0/5.0 -

The installation part was fine. I am just very disappointed that I specifically made sure that the vacuum and cleaning is done after you guys are finished installing because I know that it’s a big job and particles and things tend to fall out. The vacuum was not done at all. Everything was exactly how it was along with some black stuff kind of Sprinkled where the gear shift is. It’s clear it’s from a product or in between the changing part because this wasn’t there before. All this should’ve been cleaned before returning. God forbid a glass piece or something gets in my finger while I’m trying to clean it. I don’t want to have to hold others responsible. I was promised the vehicle would be clean when I receive it when I got there it was not. Some guy went and did the front vacuum and wash of the car but that’s not his position. So I couldn’t ask him to make sure the gear area is clean. My mats have the employees foot prints on it. Door has some stuff on it. This all happened there. I know what my car was looking like when I turned it in. That was very disappointing and made me want to think twice before returning. I didn’t expect that from considering it’s the hyndai dealership and not another brand. It’s like they did the work but expect me to do all the cleaning puts more work on my plate. I did not appreciate that what so ever. Before once I bought my car in for service I was told they’ll also vaccume and wash but only washed didn’t vaccume. It’s just messed up and sad that this location doesn’t keep they’re word besides me having to beg my service adjuster to answer the phone to give me an update on my car. Terrible communication. He responded days later after saying he’ll call me the same day. I have things to schedule things to do with no car and the people are just chilling with no communication. I would’ve respected it more. If he would’ve at least said hey I couldn’t get to your car today. My cars been there for over a week. Incredible.

My Experience - 5.0/5.0 -

Thanks again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Outstanding customer service

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

My Experience - 0.0/5.0 -

Initially it started out rocky. Communication was little to non existent. Once my vehicle started to get repaired the communication was A+

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

Time of the repairs

Customer Service - 4.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0