Sal's Auto Body
In operation 57 years.
At Sal’s Auto Body, we are a factory authorized collision repair facility in the Smithtown, St. James, NY vicinity and have been an owner-operated business continually since 1969. We realize having an accident can be a wearisome experience, so call us first and let our courteous knowledgeable staff assist you with calling in your insurance claim, arrange alternate transportation and return your vehicle back to you in pristine condition with a lifetime guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The workmanship and quality of the repair is exemplary and the people were considerate and understanding. However, the fact that it took 84 days to complete the repair work is truly unacceptable by any standard. Granted the delays, as explained to me, were attributable to BMW's parts shipments, nonetheless, it behooves me to think that there weren't any other alternative options in getting the requisite parts. I was lucky in that I did not need a rental for most of this time, but if that weren't the case the onus would have been on me to claim 54 days of rental activity from my insurer. Additionally, I made 2 months of lease payments and I didn't even have the car! Lastly, no one told me the car needed gas! I understand that the gas needed to be syphoned for the work to the rear panel, but I didn't realize I was near empty until the light went on! I recognize most of the issues were out of the shop's control and for that reason I would recommend Sal's Auto Body.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Everyone was very friendly and considerate especially with regards to the delays from BMW.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is like brand new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great sevices
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love your team of ladies who made this process as smooth and as convenient as possible. The body work was flawless and I couldn’t be happier. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Maybe.
Repair Quality - 2.5/5.0 -
I was not happy with the length of time it took to complete the repairs. I just don't understand why it took 2 visits from the insurance adjuster to assess the entire damage to my car. I believe this caused an excessive length of time to complete the job.
Customer Service - 5.0/5.0 -
Everyone was very polite and respectful and seemed to understand my frustration. They were all truly very nice.
Returned Clean
My Experience - 5.0/5.0 -
Ashley went above and beyond for us, stayed in contact and never left us guessing what was going on. This is the only place we’ll have body work done from now on! The work was great and communication unmatched. A+++ experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The job done on my Buick LaCrosse is so great that it looks better than when I first got it in 2015 when it was bran new. Love it and can’t believe the excellent work you do. Thank you so much. Douglas Del Franco
Likely to Recommend - 5.0/5.0 -
Would definitely recommend Sal’s Auto Body to a friend
Repair Quality - 5.0/5.0 -
I’ve already replied to this survey, and let it be known
Customer Service - 5.0/5.0 -
I have already replied to this survey and let it be known that Sal’s Auto body did a great job on my Buick LaCrosse and I couldn’t be happier. Thank you so much, Douglas DelFranco
Returned Clean
My Experience - 5.0/5.0 -
Outstanding work. My vehicle is better than new. Great staff. Thankyou so much
My Experience - 0.0/5.0 -
Car body work looks great. Just a little bit disappointed that it took so long. (Aug.6-Sept.11) I’ll have to pay Hertz for those days beyond the 30 allowed by my insurance company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent auto body work but I thought 5 weeks in the shop is too long of a time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
As always a great job! Your staff is wonderful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Office staff extremely courteous. Courtesy messages appreciated to track progress. Interestingly enough, Mon 8/12 in paint dept, Mon 8/19 in detail dept, picked up today, Mon 8/26 and as obvious as the nose on my face was an area on the bumper which had not been painted (the vehicle is white so black, unpainted bumper quite apparent); extra 15-20 min wait @ pick-up and same was satisfactorily addressed.
My Experience - 5.0/5.0 -
Always such excellent care and service.