Sandrof Auto Body, Inc.

4.9 (2,753reviews)
98%
2316 Lakeside Dr,  Lynchburg,  VA  24501
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In operation 46 years, 36 years at this location.

Sandrof Auto Body has two highly visible locations in Lynchburg, Va with a team of dedicated employees. We invest in the latest equipment, technologies and training to repair vehicles to factory specifications with a quality that is not negotiable. All of our paint and body work are backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Tesla
Call
Email

Reviews (2,753)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before the damage. The front office staff received high marks for professionalism, friendliness, and helpfulness throughout the process. A standout highlight across reviews is the proactive text message update system, which kept customers informed at every stage of the repair. Timeliness was a recurring strength, with numerous vehicles completed days or even weeks ahead of the estimated date. Customers also frequently appreciated the complimentary interior and exterior cleaning upon vehicle return. A few customers noted areas for improvement, including occasional communication gaps at pickup, minor quality concerns such as interior cleanliness or part alignment, and billing transparency. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... will never have my vehicles repaired anywhere else. Sandrof employees take pride in their work,,,,,,, and that is a rare thing to find. Thank all ..." Read more
"The repair was done higher than we expected! We love how it looks now, better than what it was before repair!"
"I could not be more satisfied with the repair to my car! It was way beyond my expectations! My whole experience ..." Read more
"Very pleased with all aspects of- customer service and work done on vehicle"
"Excellent service! All staff very knowledgeable, helpful and friendly. Communication all along the way was also excellent ..." Read more
"Car looks great. Beat date to complete by 19 days savings us over $600.00 in car rental fees as my car rental under insurance ..." Read more
"Repairs were completed a week earlier than expected. Car looks good and so far seems to be running well. ..." Read more
"Everyone at sandrof was wonderful to work with. We got our car back 3 weeks earlier than originally estimated. The staff were also great when we needed to retrieve ..." Read more
"They gave me back the car way before it was supposed to be done and the service and staff are amazing"
"It was done earlier than promised!"
"... created friendly atmosphere, and very courteous. Appreciated the texts that kept me updated throughout the time my car was in shop." Read more
"Completely satisfied! Yall texted almost every day, letting me know the progress on my repair. Excellent customer service. 5+ star ..." Read more
"Sandroff did a great job on the repair. Communication was very good from start to finish. Thanks to all who were involved."
"I appreciated the communication where I was kept up on the progress of my repair and the updates!! Everyone was pleasant ..." Read more
"Work was pristine, communication was clear, finished a few days earlier than expected."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service keeps you informed about your vehicle progress Thank you all for the great service

My Experience

Everyone we spoke to there was absolutely wonderful! And a job well done !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me updated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Even my special request not to remove stickers was honored! Thank you. I am very fond of my little car and you treated it well.

Likely to Recommend

Repair Quality

My car looks so nice now!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was kind and courteous. The car came back looking as good as new. We are very happy with the results.

My Experience

This was the best auto body repair experience I have ever had.

Likely to Recommend

Repair Quality

Excellent job!

Customer Service

very pleased

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very pleased with service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Intake was smooth efficient and thorough. Appreciated the regular updates on the status of repairs. Also how responsive you were when I needed the car done a little earlier than expected due to my rental running out. Front desk ladies are A+ too!

Likely to Recommend

Only place I'll take my tesla

Repair Quality

Everything looks perfect

Customer Service

Outstanding communication, fast in out for drop off and pick up.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very Professional work done, high quality , very good people to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great work amd i appreciated yhe updates on each phase!

My Experience

Likely to Recommend

Repair Quality

Amazing job. So easy to work with and they do an amazing job.

Customer Service

I don’t go anywhere else when I have to have this type of work performed on my vehicle

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

When Sandroff did work on my vehicle a few years ago, I started recommended them to friends and I still do!

Repair Quality

Everyone I came in contact with were courteous, helpful, & professional! I’m pleased with the results on my 4Runner as well! The front desk gal explained the paperwork thoroughly before I signed ot! Sandroff fixed another vehicle of mine a few years ago. I was just as pleased then too! Thanks so much! Susan Shipps

Customer Service

The same as my previous comment.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

good

Repair Quality

The car is repaired very well, and the service is also great. The only regret is that it takes a long time, but it takes a long time to mail the parts, which is understandable.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can always count on Sandrof to perform excellent work. Car looks like it rolled off the showroom!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick, amazing customer service, and very detailed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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