Sandrof Auto Body - Merriman
In operation 44 years.
Sandrof Auto Body has three highly visible locations in Central Va with a team of dedicated employees. We invest in the latest equipment, technologies and training to repair vehicles to factory specifications with a quality that is not negotiable. All of our paint and body work are backed by a lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service. Kept me updated to progress and quality witk
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was good. Quality of work is excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely professional staff. Very knowledgeable and very polite. Car looks great post repair, looks brand new. 10/10 body shop. First body shop i’ve been to, but i’ve been to plenty of auto repair shops, and this tops every one of them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and communication, very friendly staff. We will continue to recommend this shop to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Easy process; friendly communication; invoice exceeded estimate significantly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks really good. Thanks for getting it done in a prompt manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an amazing job repairing my Subaru. Will absolutely use them again!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and communicated with me well throughout the whole process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
As the customer, I felt I should have been involved in the decision making for my vehicle. Once the adjusted estimate was triple the original estimate, I should have been called or notified immediately. They should have worked with me instead of leaving me out of any and all communication. In addition, the vehicle was promised within 4-5 days. It took 6 weeks.
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0 -
My vehicle was in the shop for 6 weeks. Almost zero communication from the shop. My rental coverage ran out and I had no vehicle. The final bill was nearly triple the initial estimate, and rather than call me to discuss, they went straight to my insurance carrier. The customer should always be involved and made aware of what’s going on, but I felt like they went right to my insurance carrier to get more money. It wasn’t a good feeling. The final bill was nearly triple the initial estimate, and instead of 4-5 days for repair, it was 6 weeks. And I wasn’t included on any decisions or even informed until I called and pushed for answers.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I worked with David at the Roanoke location. He was wonderful from beginning to end. He always remembered who I was when I called and was extremely kind patient and helpful.