Sandrof's Auto Center
In operation 44 years, 25 years at this location.
Sandrof Auto Body has two highly visible locations in Lynchburg, Va with a team of dedicated employees. We have the latest equipment and keep up with the newest technologies. All of these are needed to repair vehicles to factory specifications with a quality that is not negotiable.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and the updates you provided was appreciated. Your drop off service was awesome and the people at the front desk was awesome as well.
Customer Service - 5.0/5.0 -
They were awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Awesome in every way!
Repair Quality - 5.0/5.0 -
Wonderful experience!
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
My Experience - 5.0/5.0 -
Fast finished before the day was told would be done by four days and excellent wor
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work and good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Would recommend
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the text updates so that I knew the status of my vehicle. If I had any questions or concerns, someone always answered the phone or if I had to leave a message, I got a call.back the same day.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
There is always someone available but in a rare occasion, if not, they will call you back not long after you leave a message. Everyone is kind and "down to earth"....not pretending to care.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Hopefully no more customer service issues. My case was rare where I was in the middle of flying out of the country the day my car got completed.
Repair Quality - 5.0/5.0 -
The repairs like always were completely satisfied. The customer service was absolutely horrible when they contacted me to let me know my car was ready. The problem was I was in Florida in the airport getting ready to board the plane to fly out the country. They were like I needed to figure out how to get my car and could I pay over the phone and they drop off at my house on and on. So then I contacted my insurance company to get the rental car approved while I was out the country. My insurance company tried contacting them so everyone would be on the same page of when I would be back to pick up my car and return the rental. So because of them not answering the phone for the latest update I received some nasty texts about storage fees while I was on vacation. I contacted them when I got back and I spoke with the top manager that fixed everything and apologized for the other’s behavior. He was a great guy and I hope some retraining occurs for the other manager and associate. I would like to say I have never had an issue with this body shop ever. I think they were so focused on being a head of schedule and getting the vehicles out as quickly as possible. That they lost sight of customer satisfaction.
Customer Service - 0.5/5.0 -
Until the top manager stepped in after my return from vacation. He raised the bar back up to a 10 where I hope all companies would like to have their customer satisfaction.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looked immaculate after the work was done. They even detailed the inside which was completely unexpected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone here was so kind and patient explaining everything to me and helping me be at ease with dealing with the insurance companies and stuff, the fella that spoke to me about my car said "I'm not in the business of totalling cars" and that really helped me remain hopeful that my car could be fixed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tori was phenomenal!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sandrof communicated really well throughout the process and the repair was done well.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very efficient kept me updated on the process. Also I didn't have to do much for a rental, they had it all covered.