Sands Collision Center - West

4.7 (421reviews)
96%
16991 W. Waddell Rd.,  Surprise,  AZ  85388
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Shop AssistantSparkles

In operation 48 years.

Our OE certifications include, GM, Honda /Acura, Kia, Nissan, Hyundai and Chrysler-Dodge-Fiat, as well as C8 Corvette Certified! Sands Collision Center has been serving the community since 1936. We are a locally owned dealership body shop that is located behind Sands Chevrolet on the corner of 54th Ave and Maryland. We do the collision repair and paint for Sands Chevrolet in Glendale, Sands Chevrolet in Surprise, and Surprise Kia. Our I-Car Gold certified technicians will restore your vehicle to pre-accident condition while our estimators strive for world class customer service. Our goal is to make each customer experience an exceptional! Free pick-up and delivery available. Absolutely no waiting to get your vehicle in for repairs, schedule online or call in for assistance! Our insurance partnerships include outstanding companies like Allstate, USAA, The Hartford and State Farm. We will work with any insurance carrier to ensure your vehicle is repaired correctly!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (421)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles were returned looking brand new or better than before. The team received high marks for proactive and frequent communication, keeping customers informed throughout the repair process via calls and texts. Timeliness was largely commended, with several vehicles completed ahead of schedule. Customers highlighted the professionalism, friendliness, and helpfulness of the staff across multiple locations. A few customers noted areas for improvement, including occasional parts delays, minor finishing issues, and instances where proactive communication could have been stronger, but these were clearly in the minority compared to the overwhelmingly positive experiences shared.
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"... from each person I talked with about my Vehicle. They did an OUTSTANDING JOB on my repairs. Honestly, I was concerned if in fact the paint would ..." Read more
"... on the status of my vehicle. And more importantly my vehicle came out perfect, 1010 would recommend." Read more
"The car servicing was amazing and the customer service even better! I am grateful I chose Sands Collision center both ..." Read more
"Very professional and excellent quality service. The car looks brand new"
"Sands was willing to work with me, and their bid was $1200 lower than the other guys. Wonder why I chose Sands!! They did another job ..." Read more
"It was quick friendly service who kept me updated and got me back on the road quickly."
"was a day early"
"There were some unexpected delays out of the control of the Sands crew but we were always advised and did not effect us"
"Wrong parts were sent for repairs. Not once but twice for the same part. Passenger side sideview mirror"
"It was done early."
"... professionalism of Sands collision group! Always keeping me aware & abreast of the process to completions end!!! A 10 vs 5! Outstanding job to everyone who partisipated ..." Read more
"Communication and service was beyond expectations"
"Thank you so much for the excellent service! Communication was fantastic! Our vehicle looks wonderful! Thank you"
"I loved the way they communicated via text message"
"They communicated with me regularly on the updates with my car. They gave me a loaner cuz I didn't have Rental Car ..." Read more

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Returned Clean

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Very professional and time conscious

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Very professional and time conscious

Returned Clean

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And if I could recommend Lucas he would be the one I would suggest

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Lucas was an amazing service tech , he answered all my questions and answered every call.. I appreciated his kindness and understanding.

Customer Service

Very happy with Lucas

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Ethan was amazing to work with. Always in a happy mood and very helpful

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Returned Clean

My Experience

You all did an awesome job. Thank you!

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Yes, your service repair done on our 2026 Kia Seltos was excellent. We are very pleased with it. Thank you so much!

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My Experience

Keeping me updated was very appreciated

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They did an amazing job! We are very pleased with the work Them did, thanks Again for All the updates and the progression of our vehicle as well..

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My Experience

We recently had my husband’s truck repaired at Sands Chevrolet following a vehicle collision, and we could not be happier with the entire experience from start to finish. The truck looks absolutely amazing — you would never know it had been in an accident! What really stood out to us, though, was the exceptional customer service we received from Lucas at Sands. He consistently called with updates and went above and beyond to keep us informed throughout the entire repair process. Having someone communicate so well and make sure we knew what was happening every step of the way made an already stressful situation so much easier. I truly cannot express how much I appreciate Lucas and the entire Sands Chevrolet team for the level of care, professionalism, and service we received. They exceeded our expectations in every way, and we would absolutely recommend Sands Chevrolet to anyone needing repairs. Thank you, Lucas and Sands, for taking such great care of us and our truck!

My Experience

The length of time it took was tooooo long!! It started as 8 days.. but took over 30 days.. costing me a small fortune in rental car fees

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Repair Quality

Took …. Way too long!! Started at estimate of 8 days and took over a month!! Wouldn’t have taken so long if they were paying for the rental car!!

Customer Service

Returned Clean

My Experience

Lucas kept me in the loop throughout the entire experience he called me when he said he would call every two days and was very professional

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Returned Clean

My Experience

Peter kept me apprised of the status of the repairs.

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One part of the bumper has not been reattached properly. This necessitates me having to take my vehicle back for further work after already having the vehicle at Sands for 4 days.

Customer Service

Returned Clean

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Great service and the repair was perfect!

Repair Quality

Great service and the car looks new!

Customer Service

Angi and Jim were wonderful and my car looks like new!