Sands Collision Center - West

4.7 (391reviews)
96%
16991 W. Waddell Rd.,  Surprise,  AZ  85388
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Shop AssistantSparkles

In operation 48 years.

Our OE certifications include, GM, Honda /Acura, Kia, Nissan, Hyundai and Chrysler-Dodge-Fiat, as well as C8 Corvette Certified! Sands Collision Center has been serving the community since 1936. We are a locally owned dealership body shop that is located behind Sands Chevrolet on the corner of 54th Ave and Maryland. We do the collision repair and paint for Sands Chevrolet in Glendale, Sands Chevrolet in Surprise, and Surprise Kia. Our I-Car Gold certified technicians will restore your vehicle to pre-accident condition while our estimators strive for world class customer service. Our goal is to make each customer experience an exceptional! Free pick-up and delivery available. Absolutely no waiting to get your vehicle in for repairs, schedule online or call in for assistance! Our insurance partnerships include outstanding companies like Allstate, USAA, The Hartford and State Farm. We will work with any insurance carrier to ensure your vehicle is repaired correctly!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (391)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles were returned looking brand new or better than before. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with customers appreciating regular updates via calls and texts that kept them informed and at ease. Timeliness was largely well-received, with several vehicles completed ahead of schedule. A few customers noted areas for improvement, including occasional communication gaps, parts delays, and minor concerns about repair finishing details, but these were the exception rather than the rule. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... from each person I talked with about my Vehicle. They did an OUTSTANDING JOB on my repairs. Honestly, I was concerned if in fact the paint would ..." Read more
"... on the status of my vehicle. And more importantly my vehicle came out perfect, 1010 would recommend." Read more
"I was very pleased with the repair work on two door dings. I would never know they were there. It was also a ..." Read more
"Very professional and excellent quality service. The car looks brand new"
"My truck was given back to me in better condition than it was before I even crashed it. Incredible."
"Thank you so much for the excellent service! Communication was fantastic! Our vehicle looks wonderful! Thank you"
"Communication and service was beyond expectations"
"I loved the way they communicated via text message"
"Communication was never an issue. Sands did a great job of keeping me posted on the status of the vehicle."
"... dropped off for a quote and Sands dismantled it. there was definitely a communication break down between the original representative and repair department" Read more

Likely to Recommend

Repair Quality

Everyone was very helpful, and the car looks amazing! A special thank you to Jim!

Customer Service

Returned Clean

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My Experience

Sands is an excellent organization. Customer service is 10/10, as was the initial inspection of the vehicle, timeliness of repair, and quality of the work. Constant updates from staff were greatly appreciated. Lucas and Jerry Pena were total stars. Bravo to Sands. Well done!

Likely to Recommend

USAA also told me this collision shop was highly rated, and that is a great compliment..

Repair Quality

Great Customer Service from the moment I brought in my vehicle for repair. I was backed into from someone leaving their driveway right in the middle of a house move. We needed our vehicle back for multiple trips back and forth. The staff understood our issue, gave us an immediate review of damage, and helped facilitate all requirements with the other persons insurance company. The Surprise Sands Collision staff was highly effective, efficient, and with great customer facing skills. What a pleasure to deal with them! The staff at the Glendale location that actually did the repair was also a 10/10. We received our vehicle back in less than a week, and it was repaired in an excellent fashion. I was updated frequently on status, and I can't say enough about how well both locations performed.

Customer Service

Quick, efficient and effective. A pleasure.

My Experience

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They communicated with me regularly on the updates with my car. They gave me a loaner cuz I didn't have Rental Car on my policy. They were very quick and the car looks perfect

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All positive experience so why wouldn’t I recommend them

Repair Quality

Kia was repaired quickly and correctly.

Customer Service

Both Jim Dube and the woman (name unknown) in the office were kind, courteous, professional, and efficient.

Returned Clean

My Experience

Did a great job! Car looks good as new! Looks like nothing ever happened!

Likely to Recommend

I have taken 2 vehicles here and they did a great job each time

Repair Quality

Car looks good as new!

Customer Service

Everyone was very nice and helpful

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Communication and service was beyond expectations

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Really appreciated the regular updates from your team Very friendly and professional

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Everyone is so nice and helpful

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Returned Clean

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My Experience

It was quick friendly service who kept me updated and got me back on the road quickly.

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