Sands Collision Center - West

4.7 (400reviews)
96%
16991 W. Waddell Rd.,  Surprise,  AZ  85388
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Shop AssistantSparkles

In operation 48 years.

Our OE certifications include, GM, Honda /Acura, Kia, Nissan, Hyundai and Chrysler-Dodge-Fiat, as well as C8 Corvette Certified! Sands Collision Center has been serving the community since 1936. We are a locally owned dealership body shop that is located behind Sands Chevrolet on the corner of 54th Ave and Maryland. We do the collision repair and paint for Sands Chevrolet in Glendale, Sands Chevrolet in Surprise, and Surprise Kia. Our I-Car Gold certified technicians will restore your vehicle to pre-accident condition while our estimators strive for world class customer service. Our goal is to make each customer experience an exceptional! Free pick-up and delivery available. Absolutely no waiting to get your vehicle in for repairs, schedule online or call in for assistance! Our insurance partnerships include outstanding companies like Allstate, USAA, The Hartford and State Farm. We will work with any insurance carrier to ensure your vehicle is repaired correctly!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (400)

Likely to Recommend

Very dissatisfied with the quality of work

Repair Quality

There are many things wrong with the way my car was returned to me. I was told by Robert at time of pickup that I can bring the vehicle back to have the issues corrected. have reached out to Robert at Sands regarding this and was told I would hear back from someone by Friday, 9/23/22,to bring the car back for corrections. I have not heard from anyone and today is Wednesday, 9/28/22. I am very upset by the work that was done and I would like my car fixed as promised

Customer Service

Communication was Robert was great until I got my vehicle back and there were multiple things wrong that need fixing. Now I have yet to hear from anyone

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No I wouldn’t

Repair Quality

Called to speak to someone about a chip of paint on my driver door and was told that it was already there upon the arrival of the vehicle however it was not there when the vehicle was dropped off. And given that i would have noticed a chip of paint missing from the car I drive everyday wouldn’t have been an issue. All of a sudden my car doesn’t not turn all the way off stays on acc 1 and the key will not go in all the way. Was told that the vehicle was received that way, which in fact it didn’t not. Again given that I drive this vehicle everyday and never had an issue with the ignition it’s ridiculous. Called and was basically told that they were not at fault for the damage done to my vehicle and there is nothing they can do

Customer Service

My Experience

Thank you guys for all that you do! My car looks great, and I appreciate the constant updates that y’all gave me :)

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Took too long yet completed

Customer Service

My Experience

They kept us informed all along the way, even when the car had to be sent to Honda for special alignment work. Really appreciated the feedback.

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No comment

Repair Quality

Great work on the repair BUT I noticed a long scratch on the passenger door above the handle

Customer Service

Communication with the work being done

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Repair Quality

Thought they were gonna change both of fog lights in a bumper they want to change one

Customer Service

The only change one of the fog lights on the bumper the other one still they're broken I said I'm going to try both of them

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The truck look better than bran new !

Customer Service

Help right away !

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Repair Quality

I was pleased in the time it took to repair. Also happy that they transported my car to Glendale shop and brought it back to surprise when finished.

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Repair was done ahead of schedule and very professional.

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Took way to long, No communication Broken key Window was cracked more.

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