Sands Collision Center - West
In operation 48 years.
Our OE certifications include, GM, Honda /Acura, Kia, Nissan, Hyundai and Chrysler-Dodge-Fiat, as well as C8 Corvette Certified! Sands Collision Center has been serving the community since 1936. We are a locally owned dealership body shop that is located behind Sands Chevrolet on the corner of 54th Ave and Maryland. We do the collision repair and paint for Sands Chevrolet in Glendale, Sands Chevrolet in Surprise, and Surprise Kia. Our I-Car Gold certified technicians will restore your vehicle to pre-accident condition while our estimators strive for world class customer service. Our goal is to make each customer experience an exceptional! Free pick-up and delivery available. Absolutely no waiting to get your vehicle in for repairs, schedule online or call in for assistance! Our insurance partnerships include outstanding companies like Allstate, USAA, The Hartford and State Farm. We will work with any insurance carrier to ensure your vehicle is repaired correctly!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
With the caveat that communication may be limited.
Repair Quality - 5.0/5.0 -
Would never know that damage had occur ed to my KIA. Sent me off in a detailed auto, clean and shiny.
Customer Service - 3.0/5.0 -
Good communication the 1st week. The 3rd week, not so good.
Likely to Recommend - 0.5/5.0 -
See previous comments
Repair Quality - 2.0/5.0 -
Sands Collision repair had my vehicle for 2 weeks for a minor repair, Taillight replacement and a small dent. I made sure when I dropped off ( on the 18th of Oct) that #1 they had the parts in stock & #2 that I needed the vehicle back in a week. I was assured it would done. When I asked the following week if my vehicle was done, they told me they hadn’t started it. They didn’t start the repair till the middle of the 2nd week. When I picked up the vehicle on the Nov 1st, it was delivered back to me with new tail light with the old broken bulb and was not functioning properly also a left rear fender guard missing.
Customer Service - 1.5/5.0 -
Made several calls with promises of a return call that never happened.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
There is a dent on the hood, a knick on the hood, and there was a lot of scratches on the window.
Customer Service - 4.0/5.0 -
Stacia handled a tough situation pretty well
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There’s a small pin hole or two in the paint where the repair was done.
Customer Service - 5.0/5.0 -
Tom was awesome to work with!
My Experience - 5.0/5.0 -
Excellent customer service 🤗🤗🤗
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service over all. Fast turn around time. And professionals in every matter.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for being so professional and making sure that I was informed of everything. At first It was Troy G. and then it got switched to Lucas A. I really recommend Sands Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was informed of the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Repair took longer than expected. I had to pay out of pocket car rental for four days. Repair required 34 days and insurance only covered 30 days of car rental.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work and communication
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Repair looks great! They know what they're doing. However, the communication is not good. I wouldn't go out of my way to recommend Sands. I also wouldn't tell people not to go here.
Repair Quality - 5.0/5.0 -
The repair looks great! The customer service not so much.
Customer Service - 2.0/5.0 -
Around 1:30pm on a Friday, Marcel from the Glendale location called and let me know my truck was ready and on it's way to the Surprise location. I was told the Surprise location would contact me when the truck arrived to schedule an Uber to come pick me up. I called the surprise office to see what time the service department was open until and I was told 6pm, same as listed on the website. When I hadn't heard from anyone around 4:30pm, I called Marcel back. He placed me on hold while he called the Surprise office. When he came back on the line with me, he told me that the truck was just dropped off and at the Surprise location. He also said someone would be calling me shortly to schedule the Uber pick up. At 5:30pm, there was still no contact made by anyone reaching out to me. I called Surprise, or tried to and was told the service department was closed. This mad me super mad so I tried to call Marcel. I was told he had left for the day. This all occurred on a Friday. The truck was originally scheduled to be done on Saturday. I wish they would have just not called and told me it was "ready" when it wasn't. I spent my entire Friday afternoon sitting around waiting on a call that never came. Rude and inconsiderate. Glad the staff all got to leave early and enjoy their weekends, but made my weekend get off to a really rough start. I do appreciate Ashley. I spoke to her at the end of all of this. She was able to get things in order for my husband to be notified to pick up the truck early the next morning as I was leaving early to fly out of town.
My Experience - 5.0/5.0 -
They did a great job repairing my truck and Marcel was great to deal with. It was a good experience!!!
My Experience - 5.0/5.0 -
It was a wonderful experience with Sands. Lucas called me several times to update me on their progress. He is the best! Jim D. Was great too! All in all a great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was handled in a timely and professional manner. Lucas was fantastic as he kept me updated on the status of my vehicle and actually prioritized my car to have it fixed ahead of schedule. Jim from the Sands car dealer in Surprise who did the estimate was awesome as well! Overall a great experience!
Customer Service - 5.0/5.0 -
Customer service was outstanding!
My Experience - 5.0/5.0 -
Appreciated how I was kept abreast of repairs with twice weekly phone calls. Excellent repairs. Thank you
Likely to Recommend - 5.0/5.0 -
Not something I would do without a real need.
Repair Quality - 5.0/5.0 -
Excellent communication throughout the process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We recently had the pleasure of working with Marcel at Sands Auto Collision, and we couldn't be more satisfied with the experience. From the moment we dropped off our car, Marcel's communication was top-notch—clear, timely, and always professional. He kept us informed every step of the way, which gave us peace of mind throughout the entire process. What truly set Marcel apart was his exceptional customer service. He went above and beyond to ensure that everything was handled smoothly and that we were completely satisfied. In a time when excellent customer service often feels like a thing of the past, it's incredibly reassuring to know that it still exists in places like Sands Auto Collision. Marcel's dedication and care made all the difference, and we highly recommend him and the entire team for their outstanding work.
Likely to Recommend - 3.5/5.0 -
I’d give a 9+ on quality and a 7- on service to a friend or family.
Repair Quality - 4.5/5.0 -
Quality of work and paint is great. Unfortunately, extremely slow . Took 21 days from drop off to pickup
Customer Service - 3.5/5.0 -
I had three completion promises. All hinged on finalizing paint with varying excuses. I made multiple calls for info and was generally stonewalled. I did appreciate the offer of $200 off my deductible. However, slow service resulted in estimate of additional $800 in car rental fee.
My Experience - 5.0/5.0 -
Can’t complain at all. Great service, great communication and very satisfied. Car looks great and was clean as can be when we picked it up. Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Very good communication.
My Experience - 5.0/5.0 -
Sands Collison did a great repair on my Toyota. Nick kept me posted on the progress. Thank you again. I would not hesitate to refer a friend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the updates from Nick.
Customer Service - 5.0/5.0 -
Do you read your reviews? I have received multiple texts and emails. Sands has been awesome with their services. Now I’m getting annoyed.