Schepel Buick-Gmc-Cadillac

4.9 (492reviews)
100%
3209 W Lincoln Hwy,  Merrillville,  IN  46410

Schepel Buick & GMC is a family owned General Motors dealership since 1968. We have an on sight body shop and service department that is able to meet all your automobile needs. Our body shop is well respected in the Northwest Indiana area and we work with all the major insurance companies. We are happy to serve you with all you automobile needs !

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (492)

Likely to Recommend

Repair Quality

Very helpful and informative on all steps of repair.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good work

Customer Service

Returned Clean

Likely to Recommend

It was a great job, but expensive.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Bodywork good, straight. Even gaps, everything works. Paint matched but uneven buff marks, needs rebuff. Interior really stinks of mastic or lacquer thinner. Very disappointed in cheap replacement pin stripes. Really inadequate.

Customer Service

Kevin was excellent, very helpful and professional.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Excellent service

Repair Quality

Excellent job, Josh was caring, informative, and very helpful. He called to update on the progress every other day. I was more than satisfied from the results. I wish all companies would adopt their customer policy.

Customer Service

Excellent, passing my expectations exceptionally. Josh was amazing, definitely enjoyed the information I received on a daily.

Returned Clean

Likely to Recommend

Repair Quality

Very good experience and totally I will recommend to anybody!

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Great service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Overall, a good experience.

Repair Quality

The work looks good, I would have liked to have a bit more information during the process. When the work was to start and when completed. I am happy with the friendly service at Schepel, but there are probably some information tools that they could invest in to improve the customer experience, and add efficiency to the service operation.

Customer Service

Personnel was competent, and had the information that I wanted when I asked a question. I would believe that most customers would want the same information that I did, so perhaps the staff could offer that information proactively as a part of the process.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great work great service great dealershipGreat body and paint department Paul outstanding

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything went well, good time frame as to repairs, totally satisfied thank you

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Friendly and expeditious. My car was clean and finished same day. Looked good.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The best dealership in Indiana and the best people and service. Thank you always the Smiths!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent job I'm very happy with the work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied great customer service aswell

Customer Service

Very satisfied and helpful

Returned Clean