Schumacher Collision
In operation 55 years, 54 years at this location.
Schumacher Collision is a family owned auto repair business for over 50 years serving Palm Beach , Martin and Broward county. Our highly trained and certified technician's are factory trained with the latest advanced technology . We offer full service collision repair .
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The repair took 3 times as long as the original estimate.
My Experience - 5.0/5.0 -
Great job. Faster than predicted.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took 40 days to get my car fixed and your text updates were inadequate or wrong
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Car was not completely repaired after 5 weeks and was moved to another shop to fix communication was poor.
Customer Service - 0.5/5.0 -
Poor communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
- Took too long to get the car back - Did not inform us of payment methods ahead of time
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
While the car repairs were carried out adequately, I noticed significant damage to my car’s leather seat that occurred while the vehicle was in your possession. When I initially brought my car in, there was a small, barely noticeable rip in the leather seat. However, upon picking up my car after the service, I discovered that the damage had significantly worsened, resulting in a large hole and noticeable harm to the stitching. The staff at your service department dismissed the issue, claiming it was not their responsibility and that the small tear would have inevitably worsened over time. I must emphasize that I had driven my car for several months with that minor damage, and it had not worsened. The condition of the seat was stable, and I had no concerns about it until the vehicle was left in your care. The lack of attention and care demonstrated by your team in handling this issue is incredibly disappointing. At this point, I feel that I have not only paid for car repairs but also been left with an additional problem that was not there before. I am truly dissatisfied with the way this matter has been handled, and I will not be recommending your service to others. I would appreciate your prompt attention to this matter and hope to find a satisfactory resolution.
Likely to Recommend - 0.5/5.0 -
After they damaged my car and said it’s not there fault and nobody can do anything about it and to only think that they can help it’s to recommend another service that can fix my hole from my driver seat that they damaged more I will never recommend this service to anybody, you are bringing your car with a problem and then you are picking up your car with a different problem just because the stuff doesn’t take care
Repair Quality - 1.5/5.0 -
I did bring my car for a polish and painting. While the car repairs were carried out adequately, I noticed significant damage to my car’s leather seat that occurred while the vehicle was in your possession. When I initially brought my car in, there was a small, barely noticeable rip in the leather seat. However, upon picking up my car after the service, I discovered that the damage had significantly worsened, resulting in a large hole and noticeable harm to the stitching. The staff at your service department dismissed the issue, claiming it was not their responsibility and that the small tear would have inevitably worsened over time. I must emphasize that I had driven my car for several months with that minor damage, and it had not worsened. The condition of the seat was stable, and I had no concerns about it until the vehicle was left in your care. The lack of attention and care demonstrated by your team in handling this issue is incredibly disappointing. At this point, I feel that I have not only paid for car repairs but also been left with an additional problem that was not there before. I am truly dissatisfied with the way this matter has been handled, and I will not be recommending your service to others! The staff was so unprofessional they didn’t even get at least some kindness and they just say they can’t do anything about it and it’s not anybody fault, such an awful experience!!!!
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your company made it so easy for me. You were efficient every step of the way. Rita was fantastic and beyond courteous. Thanks for everything.
Customer Service - 5.0/5.0 -
Rita was fantastic! From the time I dropped car off to picking it up when completed, Rita made it so easy. Highly recommend this place!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Such nice people. Did a great job
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Your staff left the vehicle filthy, it was never washed, there's black stains and marks all over my leather seating and console, and paint scrapes on the handles of the brand new doors they supposedly put on. The car was filled with dust and dirt. Honestly, I expect a better quality of service and work done for what I pay for my Volvo thru Schumacher and the fact you had my car for almost a month. Unfortunately, my experiences have never been positive with that Volvo dealership and now your body shop. I figure this won't go anywhere as Volvo never seems to care but think you should know the service quality you're putting out.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rafael took care of all of the body issues, my truck looked great when i picked it up.
Customer Service - 5.0/5.0 -
good
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Your collision estimator totally missed the broken right rear tie rod. It's the reason the SUV had to be flat bedded to your shop.
Customer Service - 0.5/5.0 -
Ro and Steve NEVER returned a phone call or an email anytime during the 6 weeks my Lincoln was at your shop. Staji and Rita were more helpful but were unable to really tell me anything.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept informed and van came back clean!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased!
Customer Service - 5.0/5.0 -
Communication was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Not transparent about parts on order. Hood was not completely closed.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
My car was ready on Friday but I was unable to get it until Tuesday. The final cost was almost tripled from the original quote. Felt like you guys find extra things to fix that had nothing to do with fixing a dent.