Scott Collision Center

Likely to Recommend - 2.5/5.0 -

If that is what your insurance company tells you to do

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0 -

Had the car for 3 weeks or so - back and forth to service and we get it back needing an oil change. Made for another 2 hour visit- minimum customer service whould have been to ask to have it completed

My Experience - 5.0/5.0 -

Great repair. Smitty was extremely helpful throughout the whole process

Likely to Recommend - 5.0/5.0 -

I will recommend to anyone who needs repairs.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Smitty was extremely helpful with the repairs and more importantly making it a stress free financial process by helping with contacting the insurance several times for me.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Good to repair your car and take care your car

Customer Service - 5.0/5.0 -

good service

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Very proactive in daily updates on the car

Customer Service - 5.0/5.0 -

Terrific summary of what needed to be fixed.

Likely to Recommend - 2.5/5.0 -

As already mentioned, the quality of the work was fine, but the communication/customer service was poor.

Repair Quality - 3.0/5.0 -

The repair work itself is fine. The communication was less satisfactory - I was told the work should take 2 days, but it actually took 11. The parts had not been received by the time I took the car in, so nothing happened for several days while waiting for parts to arrive. This was despite receiving text messages informing me that the work was almost complete and scheduled to complete on time. This was extremely inconvenient - my wife had a c-section scheduled so we ended up without the car during that period. The incorrect/misleading text messages and the lack of communication on the project status was very unhelpful.

Customer Service - 2.0/5.0 -

See previous comment.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Had to return car for additional work

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Overall such a supportive and responsive process. I appreciate the clarity and functionality with this team! Thank you all!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very friendly, helpful, and professional.

Returned Clean

My Experience - 5.0/5.0 -

The floor carpet on the drivers side had what looked like gray dusty shoe prints all over it. The car did not arrive that way. Would have been great if they could have done a quick vacuuming of that area before returning the car. Otherwise job well done. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The communication between myself and Scott was excellent thanks to Ed Edge! The repair was flawless and the detailing done to interior went above and beyond. Value added service!!

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

Took longer than expected, used chrome pieces instead of the original black on the bumper

My Experience - 5.0/5.0 -

Excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service Ed Edge was professional and courteous. The turn around time was what he estimated and I had no surprises. Couldn't be happier.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The car looked beautiful when I picked it up.it was so easy to drop it off and have the rental delivered. Great communication throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was kept updated during the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paul was very responsive and helpful.

Customer Service - 5.0/5.0 -

Laurie and Paul, really everyone was great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went very smoothly, received regular updates, good service, car looks great. Handled very professionally. Thanks.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

A job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would not. Quite the opposite.

Repair Quality - 1.0/5.0 -

When I dropped off the truck I head the shop head manager say “all the used car sales people are dumb”, he was sitting right next to me in the office when he said this. After this experience, my guess is he thinks everyone is dumb, including me. I did not take the vehicle when it was ready due to the job being done very quickly and in-turn poorly. I was surprised to get a call in 2 days stating the truck was ready. When I got there, I was rushed to pay and sign paperwork first. When I then went out to inspect the work, I had to complain due to the numerous issues: 1. paint collected in a corner and dried, this was very obvious 2. Tape was used to paint the bumper valance instead of removing it and painting it, same with the entire front bumper 3. the lines of the bumper did not match like originally, no gap on one side while the other has a large gap 4. This vehicle had been in an accident previously, it was painted before, the sales guy and tech said that it was paint poorly previously, so my guess is they only painted over it quickly, doing another poor job on top of an old poorly job done, no integrity in their work in my opinion (and that was ok with them at first, until I complained). Had to keep the rental car longer and now spent 2 days leaving work to pick it up. The 2nd paint job was better but honestly not great still. At this point I do not want to pay for the rental any longer and don’t want to be bullshitted by the staff any longer, so I took the truck. Am I 100% satisfied, no. Was told the 2nd time the replaced bumper brackets, why not the first time? I believe the bumper was never removed the first time and they just tried to get it done as quickly as possible. The second time they probably removed it, I am not sure. Lastly, 2 hours before I was supposed to pick up the car (11am), I was told they still had to put it back together because a tech called out. Funny thing was they told me that it would be done the night before, seems like they are just telling me what I wanted to hear. I would never go back. This is a car dealership and it sure felt like one, slimy and untrustworthy. Paul, my advisor, seemed like he was just your “Mickey Mouse”, to shake my hand and smile, get payment and push me out the door. It didn’t work, and I would warn others of this place. Previous to this, I thought Scott had a good name, that’s why I choose to go to Scott Honda.

Customer Service - 0.5/5.0 -

I had to complain to Allstate which reminded me the work is guaranteed. These guys try to convince me my vehicle was done well when it was not.

My Experience - 5.0/5.0 -

Thanks to the Scott Honda Collision team. Excellent work. Very friendly and very helpful. Mr. Paul was very helpful, updating me on the progress on the repair work. Really appreciate it. Thanks Vanita

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional, good work, very helpful. Got the job done on time.

Customer Service - 5.0/5.0

Returned Clean