Sears Imported Autos Collision Center
In operation 56 years, 21 years at this location.
We have a State of the Art Facility in Plymouth, MN. We are a Mercedes-Benz Certified Collision Center. We value your investment and your family's safety. We have expanded our collision center and can offer repairs on all makes. Our satisfied customers own vehicles by BMW, Audi, Lexus, Mini Cooper, Porsche, Volvo, Cadillac, Infiniti, Maserati, Rolls Royce, Bentley, Saab, Jaguar, Lotus, Land Rover, Honda, Mazda, and also specialty vehicles, and classic cars and motorcycles. If you can crash it, we can fix it! We work with your insurance company to provide the safest and best possible repairs to protect you, your family, and your investment. We are also a Direct Repair Shop for USAA, American Family, and Chubb insurance companies. Stop by and see what our collision repair facility can do for you! Thank you for letting us serve you for over 40 years!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They have a great customer service team. Diane is the person you want to work with, She is honest and let you know up front cost.
Repair Quality - 5.0/5.0 -
Excellent service, Diane Hopkins was great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was done in timely manner. Delighted to find they had detailed the inside of my car before returning it to me. The floor mats were filthy from road salt and the dash was filthy. I was planning to have it detailed soon. Staff was professional and good communication.
Customer Service - 5.0/5.0 -
Good communication. Service was above and beyond expectations.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
It took over a month to repair the vehicle. Also multiple attempts. Couldn’t get car aligned after suspension/chassis repair, then had to order more parts, etc. Communication was fairly good; but the whole process was pretty rough.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The level of professionalism is unbelievable, actually! What a great team - I didn't have a single issue.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Todd, and the office crew were great. Very helpful and accommodating. The repair looks perfect. Fantastic job!
Customer Service - 5.0/5.0 -
See previous comments.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 1.0/5.0 -
Regardless of the outrageous price still I would not recommend. I had Nav calling me every day just to tell me “no update”. He also told me that he had called my insurance twice and they had not gotten back to him. So I called my insurance and they said that they have actually been calling him and he wasn’t answering. Then he called me on Tuesday to tell me I could pick up my car on Wednesday. However, the next day he called to say he had not gotten the $240 labor charge covered by my insurance yet. He told me “just come in and pay it and if insurance does cover it we can refund it”. Why would I do that when the whole insurance process had not been handled well by you already? So I couldn’t get it Wednesday and had to get it Friday. I had filled the loaner car tank Tuesday when advised by Nav that I would be picking up my car. Since I had to wait 3 more days, when I brought it in the tank was about one centimeter below half full. And I was charged $50 for gas. When my tank is completed empty it costs me $45 to get it to full. So how does $50 even makes sense when it was half full AND I had it full when Nav originally told me to come in. You’re already charging me $4300 for my mirrors broken plastic but ya sure add on $50 for overpriced gas. Also when I did come in it took over 30 minutes for me to pay and leave. At one point there were five people in Navs desk trying to help him pull my bill up. I had to come during work and the wait was not appreciated especially because it was due to a lack of knowledge and preparation. I’m hoping I never have to bring my car here again.
Repair Quality - 5.0/5.0 -
The quality of the repair was good.
Customer Service - 2.0/5.0 -
Nav lacked general knowledge of the process making it longer than necessary and confusing for me. Everyone else was good.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
On the outside, everything looks fine, but when driving the truck, you can hear rattling noises coming from the front on the side that was repaired. I have to rest my leg against the door to make the noise stop, and in the front, it looks like they adapted a part that doesn't belong to the truck because the edge of a cut doesn't look right.
Customer Service - 5.0/5.0 -
The staff were very friendly, even though I don't speak English well, they tried to help me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Fabulous!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing from drop off to pick up! Thank you, Diane and Dawn!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service, quality of work and friendly staff. Highly recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great. Color match is perfect. The staff was kind and friendly. Service was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
the repair took far too long
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied Thank you
Customer Service - 5.0/5.0 -
Great communication and direction
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love working with Sears Imported Autos. Todd and the team were great about communicating timelines and keeping me informed on the progress
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Diane was great