Sebago Lake Collision

4.9 (1,287reviews)
98%
847 Roosevelt Trl Unit 2,  Windham,  ME  04062
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Shop AssistantSparkles

In operation 65 years, 11 years at this location.

Our philosophy is to provide quality workmanship to our customers by utilization of the latest technology, tools and equipment available. In order to do this, we believe it is crucial to invest in our technicians. In order to maintain the highest level of craftsmanship it is imperative that our employee’s go through the latest training in the tools and products they use on a daily basis. POC strives to provide them with continuous training in the areas of new equipment, ASE and I-Car certifications. As part of the standard operating procedures for POC, methodical repair planning is paramount to our processes in ensuring a full scope of accuracy. Being an environmentally conscious company is another vital concern to the well being of our employees and our local community. Location Manager, Scott Yates has been with POC Collision for over 5 years and very experienced in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,287)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the seamless, stress-free experience from drop-off to pick-up, with frequent text and phone updates keeping them informed every step of the way. The quality of repair work is repeatedly described as excellent, with vehicles returned looking brand new. Customers also appreciate the added touch of vehicles being cleaned inside and out. The staff is widely recognized for being friendly, professional, and knowledgeable. Several customers noted that repairs were completed ahead of schedule. A few customers mentioned areas for improvement, including more accurate initial time estimates, clearer verbal communication over phone versus text-only updates, and more thorough quality checks before vehicle return.
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"Cant say enough about this company! Excellent work and customer service. Turnaround time is exceptional! We will only use this company for any bodywork. They ..." Read more
"Above and beyond all expectations. Amazing quality of work, great communication, and a total staff committed to customer satisfaction and quality. ..." Read more
"The quality is excellent and my 2017 vehicle looks brand new!"
"The quality of work and attention to details was outstanding! The work was done in a very reasonable amount of ..." Read more
"Had the vehicle for 3 weeks got it back and the work was rushed and sloppy. Had to bring it back 3 days into having it due to the fender and door ..." Read more
"Very happy with your service, love the text updates, my car was done faster than the estimated time."
"... were timely and got a big job done with efficiency — they kept me updated every step of the way. They went above and beyond!" Read more
"A few days early!"
"They had initially estimated 5 days but it ended up being 7. Not a big deal but would have appreciated a more accurate estimate just to better plan."
"Original time of 10 days turned into 30 days and I had to make arrangements for traveling because of the delay"
"Repair, communication, customer service, everything was a 10."
"Communication was fantastic! Quality work in a timely manner."
"... Work was well planned and done in a timely manner. Communication throughout the process was on point. Will definitely use again if I find myself in the ..." Read more
"... done well and on time. During the process however, simple verbal communication via phone beats the mysterious texts with links to documents that need explanation ..." Read more
"... not until I received the actual call it was ready. It left me in the dark a little bit." Read more

My Experience

unbelievable. Amazing

My Experience

nice work, thank you for vacuuming!!!

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So far so good

Customer Service

Very professional and pleasant

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My Experience

The customer service was absolutely outstanding! From the first phone call I knew I was dealing with a group of professionals. Every transaction with Sebago Lake Collision was personable and very pleasant. 10/10 recommend to anyone looking for repairs to their vehicle to start here and you won’t be disappointed. Well done!

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I’ve already highly recommended Sebago Lake Collision to my colleagues and family. I can’t say enough good stuff about the experience. Great work and the customer service was outstanding.

Repair Quality

Excellent customer service! Every Sebago Lake Collision employee I dealt with was absolutely professional, pleasant and it was obvious they held a high regard for excellence. I will definitely only call Sebago Lake Collision for any future repairs! Highly recommend 10/10!

Customer Service

Outstanding customer service. I felt safe leaving my car at Sebago Lake Collision and now that I’ve seen the end results I know the customer service and their craftsmanship is top notch!

Returned Clean

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The shop forgot to fix the washer fluid reservoir, which was crushed in the accident. I filled it up and it leaks all over the ground. You left the car extremely dirty under the hood like somebody’s wash the engine with mud. I wear collision shops as a painter for 15+ years and we never let a car go out dirtier than it came in

Customer Service

Good conversations, but gotta remember to fix the damage caused from the accident

Returned Clean

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Returned Clean

My Experience

Customer service was outstanding! My vehicle was repaired quickly and they kept me up to date throughout the entire process! Definitely my go to place from now on for any auto body repairs I might need!

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My Experience

Prompt service,professional communication

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My Experience

Your staff is very professional. I love the updates so I knew exactly when I was going to pick up my car thank you very much!

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Returned Clean

My Experience

Everyone was fantastic. Jesse at the desk was very pleasant and very thorough in her explanations. I was also very, very happy to see my car had been vacuumed. What a nice surprise. Will definitely recommend Sebago Lake Collision!

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Repair Quality

They did a great job.

Customer Service

Great customer service.