Seekins Ford Lincoln Body Shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike kept me informed on the status of the repairs. The car looks great. I really appreciate that they detailed it also. The Courtesy car drivers were promising and courteous. Overall, and excellent experience. Thank you all. Allison Fields

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am happy that I did not change my mind about having Seekins work on my car. After a couple of phone calls with Mike, I was convinced that my car was going to be in good hands. l appreciate the great job that Mike did with my car as well as his customer service from start to end. Mike represented your company very well.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Repairs are of high quality

Customer Service - 4.0/5.0 -

Friendly but there were some big delays

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have 2 more vehicles coming to Seekins Body Shop in the next coming weeks!!! I love their work!!!

Repair Quality - 5.0/5.0 -

Vehicle looks great!

Customer Service - 5.0/5.0 -

Great communication!!!

Returned Clean

My Experience - 5.0/5.0 -

Great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were great to work with. No problems and delivered on time

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Don the car doctor made my car All better :) Car looks like new… A super nice individual he is!

Customer Service - 5.0/5.0 -

Don is the best:)

Returned Clean

My Experience - 5.0/5.0 -

Great customer service for sure!! They do great body shop work definitely recommend them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The body shop did a great job on the work they did to my truck. Great customer service!

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

The service department doesn’t answer or return my calls. And they’ve closed out my service while they still have my vehicle

Customer Service - 0.5/5.0 -

Mason in the service department doesn’t answer or return my calls

Returned Clean

My Experience - 0.0/5.0 -

Trunk door is not how it originally was before the accident, has circles all over that weren’t there before. it seems like it has a bend to it and sits lower than before making the spare tire rub on the fender. Screws on the tailgate check don’t seat properly and make a clunk when fully opened. The estimator was great, but unfortunately the repair wasn’t 100%. I would have gone to jeep but the insurance guy made it seem like more of a hassle since they’re not partnered with them.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

-trunk Door has a slight bend -circles that weren’t there before on the inside of the trunk door. -tailgate check isnt screwed on properly and makes a noise when door opened completely Spare tire sita lower than it used to so it rubs on the rear bumper

Customer Service - 4.5/5.0 -

Customer service was good

Returned Clean

My Experience - 5.0/5.0 -

Scott did a great job of keeping us informed about the status of our truck. The truck and the canopy look good as new! Thank you for getting everything done, and thank you for all of the hard work. Taking a canopy and a pickup bed off a truck, repairing the bed, getting the spray in bedliner and paint done. Then reassembling everything and putting the tailgate back on, knowing it'd get pulled off later when you repaired, painted, and re-installed the canopy is one tough job after another. Thank you very much

My Experience - 0.0/5.0 -

Dash lights are totally out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I always recommend sequence ford

Repair Quality - 5.0/5.0 -

Meticulous commitment to customer satisfaction

Customer Service - 5.0/5.0 -

Customer satisfaction comes from the fact that they know exactly what is needed and don’t waste time or hours getting my car back

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I will spend the time and effort to make sure that I tell everyone about how poor Seekins is with customer service, communication, meeting time lines, and caring about customers. I wish someone could shut you down so that nobody ever has to experience what I had to experience. I will be very honest about the company that yall run in hopes that you never get a customer again.

Repair Quality - 0.5/5.0 -

I wish I could rate it a zero. It took me 16 weeks to get my truck back. There were hiccups around every corner. When I finally got it back, the truck had sat so long that the battery I had put in it before I was hit was destroyed. Seekins said they could replace it for $1200. Horrible customer service, and mediocre work is what you can expect out of Seekins ford. It’s embarrassing that this business is still open. It only survives because we don’t have any other options in Fairbanks. I hope nobody else has to deal with Seekins in the manner that I did. Based off of some of the customers conversations that I overheard, it seems like my experience is a normal one for this horrible and irresponsible company.

Customer Service - 0.5/5.0 -

I wish I could rate it a zero. It took me 16 weeks to get my truck back. There were hiccups around every corner. When I finally got it back, the truck had sat so long that the battery I had put in it before I was hit was destroyed. Seekins said they could replace it for $1200. Horrible customer service, and mediocre work is what you can expect out of Seekins ford. It’s embarrassing that this business is still open. It only survives because we don’t have any other options in Fairbanks. I hope nobody else has to deal with Seekins in the manner that I did. Based off of some of the customers conversations that I overheard, it seems like my experience is a normal one for this horrible and irresponsible company.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You all did an emaculate job. Thank you Gobless you one and all. Wishing you all a blessed life Earl

Likely to Recommend - 5.0/5.0 -

Top notch work manship.

Repair Quality - 5.0/5.0 -

You all did an immaculate job. Thank

Customer Service - 5.0/5.0 -

You all did an immaculate job.. thank you very much. God bless you one and all. Earl m Root Jr