Serpentini Chevrolet of Medina

4.9 (327reviews)
97%
860 1/2 Broad St,  Wadsworth,  OH  44281
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Shop AssistantSparkles

In operation 4 years.

We are dedicated to providing a convenient, rewarding, and friendly experience by listening to our customers and responding to their changing needs. We will strive to continuously improve this experience through effective training, innovative technologies, and a commitment to achieve the highest level of satisfaction by caring employees who are empowered to fulfill this vision...with every customer, every vehicle, every day.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (327)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professionalism, and friendly staff. Many highlighted the outstanding communication, including daily text and phone updates that kept them informed throughout the repair process. Repairs were frequently completed ahead of schedule, with numerous customers expressing pleasant surprise at early completions. The quality of workmanship received high acclaim, with vehicles described as looking brand new upon return. Several customers noted added touches such as interior detailing and cleaned floor mats as going above and beyond. A few customers mentioned minor concerns, including delayed parts, incomplete repairs, or malfunctioning sensors post-repair, as noted directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"... how courteous and polite the team was to work with. Quality of work was excellent and if I had to recommend an organization for repairs it would be ..." Read more
"Repair was beyond expectations! Very happy with whole experience."
"... up after the fact, they would also be honorable, a clean shop, friendly people, knew their business, the guy who worked on the car seemed to be of very ..." Read more
"I couldn't have been more pleased. The staff was amazing. They did a wonderful job with the repairs. It looks like brand new.. actually ..." Read more
"They went above and beyond repairing my SUV. The work they did on it was superb and appreciated very much. ..." Read more
"Honest appraisal. Finished a week before date planned."
"Customer service was excellent and the repairs were done sooner than expected."
"Sepentini proved to me how great they are. Initially a 10 day process, my car was completed in 4 days. Allstate wanted me to get 3 estimates. After walking ..." Read more
"They called and sent text updates."
"A great job was done and was done quicker than expected. FANTASTIC"
"... Total professionalism. Courteous, accommodating, and kept me updated as process progressed. My car was returned to me in above excellent condition." Read more
"Serpentini Collision was amazing to work who. They were very kind, communicated well through the whole process, and performed quality work. I would highly reccomend ..." Read more
"I received txt updates periodically on the progress almost everyday. So very well informed along the way."
"... so organized and professional No stress on my part Kept me notified and in the loop I will recommend them highly" Read more
"... looks great& they cleaned up my dirty mats in my car.Good communication updating progress of car& when it wouldb ready." Read more

My Experience

After a stressful accident that wasn’t my fault, this repair shop made the entire process so much better. From the quality of their work to how seamless they made securing my rental, everything was handled with professionalism and care. I’m extremely happy with the repairs, and my vehicle looks amazing again! I couldn’t be more pleased with the entire experience. Tremendous thanks to Hunter and the team at Serpentini Collision!

My Experience

Serpentini was great to work with—kept us well informed and Hunter was great at explaining what he did. Car was immaculate when done

My Experience

Every member of Serpentini’s team went above and beyond to be friendly and helpful. Their support and the extra time they took to explain and reassure me about the work that was needed/done on my car gave me much reassurance that I was in very good hands with competent people. Thank you for your expertise and exceptional customer service.

Likely to Recommend

I never had such great service at a repair shop!

Repair Quality

Every employee was professional and very customer service oriented. They were friendly and listened to my concerns. My interaction was with Michelle, Hunter, Jesse, and Bob! What a great team!

Customer Service

Exceptional customer service

Returned Clean

My Experience

Hunter and Michelle were thorough with explanations and answering questions. Jeep looks great. 8 yrs younger. Now if I can body shop for me 🥴 Thank you for all the detail involved. ❤️

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

100 percent satisfied. Very happy repairs we done ahead of scheduled time.delt with Hunter very polite and professional.

Likely to Recommend

I would highly recommend. Very professional

Repair Quality

Car looks really good. Very satisfied. Great job and staff.

Customer Service

Very professional staff

My Experience

The service was outstanding. The people were very friendly and helpful. We would recommend them to any of our family or friends. Dean Langmaid

Likely to Recommend

Repair Quality

Customer Service

They were helpful every step of the way

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a great job!! Kept my updated as repairs were being fixed

Likely to Recommend

Repair Quality

Did a good job

Customer Service

Great job

My Experience

Repair is great. I really appreciate that you guys went above and beyond cleaning my floor mats and tires not to mention the dent on my door. I will definitely be back to get the side of my car done when I have the money!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Top shelf all the way.

Repair Quality

Top shelf all the way.

Customer Service

Top shelf all the way.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I Highly recommend Serpentini to anyone

Repair Quality

Awesome job

Customer Service

Great as always. Very nice people to work with

Likely to Recommend

Repair Quality

Customer Service

My Experience

Expedited the work due to a scheduling conflict and was done well ahead of schedule. Made the truck look like it came off the showroom floor. Very professional and polite! Bad review part is the office area I had to wait in was hot and the AC needs serviced for the customers and the office employees.

Likely to Recommend

Repair Quality

Great work! Fast service

Customer Service

My Experience

Hunter is always awesome to work with. He has excellent customer service and does everything in his power to make sure the job exceeds expectations!

Likely to Recommend

Repair Quality

Customer Service

Hunter is always awesome to work with. He goes above and beyond to make sure his customer’s expectations are exceeded.

My Experience

Hunter is fantastic to work with. Could not recommend more if I tried. The team did a great job on both of our vehicles.

Likely to Recommend

Repair Quality

Great job

Customer Service

Hunter is great to work with

Returned Clean

My Experience

Very great service. People were very friendly and great.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Hunter was a wonderful communicator throughout the process.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean