Caliber - Wadsworth

4.9 (1,397reviews)
98%
976 Broad Street,  Wadsworth,  OH  44281

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,397)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for excellent customer service, with staff described as friendly, professional, and accommodating. Communication is frequently highlighted as a standout strength, with customers appreciating regular updates via text and phone throughout the repair process. Timeliness is generally well-received, with several customers noting early completions, though some feedback directly mentions delays due to parts availability, holidays, or weather as areas where expectations were not fully met. Customers also express pleasant surprise at receiving cleaned and detailed vehicles. A few customers noted they had to initiate contact for updates, and some experienced minor issues upon vehicle return, reflecting opportunities for improvement as shared directly in their comments.
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"I would go higher than 10. It was outstanding."
"Always quality work done quickly. You work well with my insurance for a great outcome."
"The damage that was repaired looks brand new."
"Great work and great customer service, but disappointed in the need to return the vehicle for ..." Read more
"My car looked great when job was completed. The staff kept me updated on what was happening."

Likely to Recommend

Repair Quality

Mike and the staff at Caliber are awesome and very helpful! Job was done beautifully as usual, thank you!

Customer Service

My Experience

I was impressed with with the constant updates on the progress of the repair.

Likely to Recommend

Repair Quality

Happy with customer service and repair

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

This was a very difficult ordeal due to difficult circumstances with the insurance company of the person that caused the damage. Mike was very good to deal with and gets an “A” for effort. Our vehicle looks great and I thank Mike for going out of his way to make things right.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

When we need a body shop, there is only one choice; Caliber Collision. Special thanks to Michael Troyer for facilitating the whole process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I have used Caliber multiple times and they have always done a great job

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone did an excellent job and communication was wonderful. I got a very personal touch and was very satisfied except for one single thing. I was told it would be done in 3 days, and asked for parts to be ordered in advance to make sure. Instead of Thursday it was not done until late Monday. I had to get a rental, all they had was a pickup and I had to drive back and forth from columbus twice, plus the extra gas. Apart from that, I really thought they were awesome

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Mike went above and beyond keeping me informed of the progress.

Likely to Recommend

Repair Quality

Customer Service

Mike went above and beyond keeping me informed

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Unfortunately, I’ve had to have several repairs done over the years. The quality of work initially and over time is great!

Customer Service

When I called to get updates on my vehicle, I was treated great and the information given was in a professional manner. The reason I have a 7 was because I had to call to get updates despite being told they would call.

Returned Clean

My Experience

I appreciated being able to be there for the initial inspection to develop the estimate for repairs. I appreciated the willingness to work around my vacation plans.

My Experience

Likely to Recommend

Repair Quality

My car looked great when job was completed. The staff kept me updated on what was happening.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything couldn't have gone better.

Customer Service

Everyone made things as easy as possible.