Caliber - Medina
5060 Lake Road,
Medina,
OH
44256
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the high-caliber repair work, with vehicles returned looking brand new, flawless paint matching, and meticulous attention to detail. Regular updates via calls and texts were widely appreciated, keeping customers informed throughout the repair process. A standout theme across reviews is vehicles being completed ahead of schedule, often by days or even weeks. Customers also noted thoughtful extras such as cleaned interiors and exteriors upon vehicle return. A small number of customers mentioned areas for improvement, including concerns about unresolved mechanical issues post-repair, minor missing parts, and in one case repeated return visits for the same issue. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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Service Quality
"... service that is rarely seen in business these days. Their word is like gold and they stand behind any promise they make. I will use them again and refer others ..."
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"... repair was completed in less time that I anticipated. The quality of work was exceptional. Thank you Caliber Collision Team for a job well done!"
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"... your vehicle, any problems that they run into, and they do amazing restoration work."
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"Caliber completed a high quality job on our car. The staff was thorough and showed a great deal of pride in their work"
"... and it looks like it was never in an accident. The paint match and body work were perfect. Will definitely be back if i ever need body work ..."
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"Customer service was top notch. Got my vehicle done more than 2 weeks ahead of schedule. Kept me in the loop every step of the process. Keep ..."
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"The vehicle was completed much earlier than expected, which was awesome."
"My car was completed even before the estimated date, despite the horrible weather conditions we were experiencing. This is ..."
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"A fantastic job at a very fair price done faster than promised. Nothing could be done better."
"Thorough and detailed work. Excellent communication. Work completed earlier than expected! Enjoyed working with this great team from Caliber!"
"Great communication from the team. I am extremely happy with my vehicle. Mechanics stayed ahead of schedule ..."
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"... unfortunately. Fortunately we have Caliber Collison. The service and communication is outstanding. I would never go anywhere else. They are professional ..."
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"Very friendly, communication was excellent."
"Amazing communication skills throughout the entire process!"
"They were very fast getting my car done. I also appreciated the phone calls keeping me updated on the progress. Car looks great again. Thanks very much!!"
Scott
(Subaru owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kane
(Toyota owner)
reviewed 9/21/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Jason
(RAM owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cindy
(Kia owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The BEST REPAIR SHOP!!! Friendly and accommodating! THANK YOU SO MUCH!!!
Customer Service - 5.0/5.0
Alan
(Subaru owner)
reviewed 9/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Terry
(Ford owner)
reviewed 9/17/26
My Experience - 2.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Paint on tailgate repair came out good. The other issues previously stated were a problem. (Overspray on entire vehicle, missed repairs areas on tailgate, trailer hitch subpar work.)
Bernard
(RAM owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work, good communication
Customer Service - 5.0/5.0
Returned Clean
Daniel
(GMC owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Damaged area looks new again. Car’s lettering also replaced and aligned perfectly.
Customer Service - 5.0/5.0 -
Explained how the repairs would happen with replacement parts if necessary.
Dezerah
(Jeep owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Rick
(Toyota owner)
reviewed 9/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Maureen
(Chevrolet owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
took my vehicle in right away and had it fixed and back to me in 4 business days.
Customer Service - 5.0/5.0
Tommy
(Ford owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Very nice people very helpful
Eric
(Ford owner)
reviewed 9/2/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dale L
(GMC owner)
reviewed 9/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very detailed and thorough
Customer Service - 5.0/5.0
Returned Clean
Jose
(Toyota owner)
reviewed 9/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car was covered in dust inside and out.
Customer Service - 5.0/5.0
Wendy
(Honda owner)
reviewed 8/31/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great.
Customer Service - 5.0/5.0
Returned Clean
Richard
(GMC owner)
reviewed 8/31/26