Caliber - Brook Park

4.8 (1,903reviews)
98%
5330 Smith Road,  Brook Park,  OH  44142

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,903)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, keeping them informed at every stage of the repair process through calls and texts. The quality of repairs was frequently highlighted, with many noting their vehicles looked brand new and paint matching was exceptional. Timeliness was generally well-received, with several customers noting early completions, though some mentioned delays due to parts availability. A few customers noted areas for improvement, including occasional inconsistencies in front-desk availability, rare quality issues requiring return visits, and isolated concerns about unexpected costs. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"I have used Caliber Collision multiple times and they always impress me every time, better than the last. I never have to come back until someone else decides ..." Read more
"Amazing work, took the extra effort to ensure a perfect paint match."
"... repairs to my vehicle and when it would be done. The repairs were completed to perfection and I was very pleased with the work. Everyone I spoke to was pleasant and ..." Read more
"... informative, courteous, timely and most importantly the job was done to perfection the first time!" Read more
"The quality of the work is outstanding. The paint match is absolutely perfect. They even cleaned my windows. Im telling everyone ..." Read more
"They kept me aware of what was going on the whole time. Didnt have any issues."
"In the beginning of the process there was not much communication."
"The only disappointment was your call center. I had a hard time understanding what was said by the caller."

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Repair Quality

Did a great job of fixing my car

Customer Service

Fix my car

Returned Clean

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Repair Quality

Customer Service

My Experience

They were very professional. The repair was completed in a timely manner and looks better than the original. I give them 10 stars.

Likely to Recommend

I've already been sharing my experience with family and friends in person and via my Facebook Feed.

Repair Quality

This is my 2nd review. They were very professional and quick. My bumper looks better than the original. I have been recommending them to family and friends.

Customer Service

Very attentive, and took care of all pertinent details. Check in and check out was a breeze.

Returned Clean

Likely to Recommend

But hope won't need to come back

Repair Quality

Customer Service

As usual, caliber did a great job with the repair and kept regular updates.

My Experience

When I pulled in to pick my car up I couldn't believe how beautiful my car was every damage was replaced and painted. It was so shiny. I would recommend this place to everyone I know. Thank you Dave

Likely to Recommend

Beautiful work guy.

Repair Quality

You guys did an awesome job on my car. I will recommend you to all my friends. Thank you so much I'm very happy 😊

Customer Service

You guys did an awesome job on my car. The front end was torn off my car when the women hit me. When I picked up my car I couldn't believe it was my car. It was done perfect. I will tell all my friends about you company. Thank you again

My Experience

David and the staff at the front desk were cordial and efficient throughout the process. David gave excellent customer service from start to finish. We fully trust that the repairs on our van were complete and thorough!!

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My Experience

BMW parts was the hard time to find they were trying very hard to find it they always let me know once I key find all parts they fix the the car in two days I thank for their patience I thank you for this work

Likely to Recommend

Repair Quality

Completely satisfied with the work I already send you good work have done it seems lovely ke a new car i appreciate all the work you have done you was letting me know how hard was to get the parts it took long but keep you keep me what’s going on Thank you

Customer Service

Likely to Recommend

Very professional!

Repair Quality

The staff at the Smith Rd. Caliber Collision were terrific in understanding my "angst".

Customer Service

The gal that handled my claim and the receptionist were outstanding. They were very understanding of my "angst".

Returned Clean

My Experience

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Customer Service

Returned Clean

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Word of mouth is the best advertisement

Repair Quality

I appreciate most of all the communication during the repair process. I was not left to guess what would happen but I was informed. Thanks to Smith Rd Caliber and Mr David!

Customer Service

The service was awesome!

My Experience

Although it took a good while to get my car completed, Caliber Collision did a superior job with my car! Repaired area looks like new! I would highly recommend!

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Repair Quality

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My Experience

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My Experience

David Peters kept me very informed even though there were some delays he always told me what was needed on my end and was very apologetic about the time frame it actually took. I would like to thank everyone involved as my car turned out great after an attempted theft.

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Repair Quality

Customer Service

Returned Clean

My Experience

Great job! Great job!

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Customer Service

Returned Clean

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Customer Service