Caliber - Sheffield Village

4.9 (1,347reviews)
98%
5209 Detroit Rd,  Sheffield,  OH  44054
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (1,347)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team received high marks for proactive and frequent communication, including text and phone updates throughout the repair process. Staff were widely described as friendly, professional, and courteous. Many customers appreciated the complimentary interior and exterior cleaning upon vehicle return. Timeliness was generally well-regarded, with several repairs completed ahead of schedule. A small number of customers noted areas for improvement, including occasional delays, limited proactive outreach requiring them to initiate contact, and isolated concerns about vehicle condition upon return such as unexpected mileage, missing items, or minor damage. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"This was the best body shop I have ever worked with. My car looks like nothing happened!"
"Caliber Collision did an exceptional job from start to finish!"
"Staff was friendly. Door replacement looks flawless. Car interior and exterior were cleaned better than when dropped off."
"Very Very pleased with the repairs and condition of vehicle returned to me. They vacuumed the interior, cleaned the windows as ..." Read more
"Repairs were made with OEM parts and the attention to detail exceeded my expectations."
"The best customer service Ive received from any type of service business in years"
"I liked the updates from Caliber. It made the wait from start to finish go faster it seemed."
"Great communication and timely repairs"
"Service was great but would have appreciated more regular contact with updates and eta."

My Experience

Convenient scheduling, great follow-up, flexible pickup time (I was traveling when car was completed). Also, the work looked great and the detailing on the car was an unexpected bonus. It looks great inside and out!

My Experience

Friendly and efficient. I was impressed with everyone and would certainly recommend you to friends and family.

My Experience

Another great experience with Caliber Collision in Sheffield! Chris, my service advisor, was excellent throughout my latest vehicle body repair—professional, helpful, and great with communication from start to finish. This isn’t my first experience with this location either. I’ve previously had two other vehicles repaired here, and each time the service and quality of the work have been excellent. Chris and the entire team have consistently made the repair process easy and stress-free. I definitely recommend Caliber Collision Sheffield and especially Chris if you need collision or body repair work. I’ll continue using them whenever the need arises!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone was wonderful! Very helpful and friendly too! My vehicle was detailed and returned far better than when it was dropped off! Can't say enough wonderful things about Caliber Collison! Will definitely recommend and return when I am in need of any body work on my vehicles!

Likely to Recommend

Repair Quality

Everyone was great!! Kept me up to date and took care of returning my rental to Enterprise. I was very pleasantly surprised when I saw the inside of my SUV was detailed! Had you seen what it looked like when they received it, you would understand my extreme gratitude and deep appreciation! Will recommend to everyone and if the need arises will definitely be a returning customer!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My service provider was awesome and gave me updates every Tuesday & Thursday. It was greatly appreciated and I appreciate the care they put into fixing my vehicle. 10/10!

Likely to Recommend

Repair Quality

Some parts of the car were forgotten to be fixed and are currently being waited to be fixed as I sent this message

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Based on my one (hopefully!) experience, absolutely!

Repair Quality

The replacement back hatch door looks great and functions like it should.

Customer Service

Outstanding! Chris and the staff kept me posted along the way, stayed in touch with my car rental agency and stayed in touch with the at-fault's insurance company. I appreciate Chris' kindness; he was great to talk to, as was the rest of the staff I spoke with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciated the information texts. Love the brand new look and smell.

My Experience

Loved the communication during the process. Being updated makes a huge difference

Likely to Recommend

Repair Quality

Great communication during the process

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the constant follow up and communication about how things were progressing

Likely to Recommend

Repair Quality

Thank you for the communication throughout the entire process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

So far so good

Customer Service

Everyone was helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

They contacted me nearly everyday with an update on the progress of my repairs. They went above and beyond by buffing out the other headlight so it would look as nice as the one being replaced!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend to a friend or family member if for body work only, but not if it included mechanical repairs because I feel like CC will fold to an insurance company demand to not include outside mechanical repairs in order to keep the insurance company business.

Repair Quality

I've been sent several emails asking to fill out this survey, and I originally didn't want to, but here goes: Body repair is perfect. I don't know what occurred between Caliber Collision and Geico Insurance, but I was first told by Larry before any repairs started at CC that wheel alignment should be included at a nearby establishment (Van's Auto Service) because the front driver's wheel was hit. Larry took pictures of that wheel and showed me the spot on the wheel where the damage occurred. I expected him (or another representative of CC) to convey this information to Geico upon their mutual agreement for repairs. Instead, I was told upon vehicle pick up that wheel alignment would not be rendered. One of the reasons I chose CC was my belief in CC showing Geico proof the driver's wheel was hit, causing the need for wheel alignment. Every time I drive this vehicle it is now a bad taste to have to hold the steering wheel cockeyed knowing this problem was never fixed, and that it will come out of my pocket to fix. Another issue; I was told by CC to drop my vehicle off with a full tank of gas. I don't know why I was told this, but right before dropping it off at CC, I filled the gas tank less than a mile away from CC. Upon the day I picked up the vehicle from CC and drove to my home 4/10 of a mile away, I noticed that the gas tank showed less than 70% full of gasoline, and over 120 miles had been driven in it. I'm not sure why this happened, since it was expected that the repair was to be completed at the Sheffield Village, Ohio CC location.

Customer Service

Body repair is perfect. I'll have to pay for wheel alignment. My vehicle was driven over 120 miles while left at CC.

Kept me Informed?

No

Ready on Time?

Yes

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