Caliber - North Royalton
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Went very well. Just have 1 Knick that needs to get touched up I noticed. But service, and communication was 10/10
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, fast turnaround and great communication. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
i was kept updated on the repair process of my vehicle . The staff was very knowledgeable and answered all questions. The repair was done in a timely manner and very well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
When we picked up the car the person told my daughter that they gave our receipt to the person ahead of her, he had to print out another receipt. I was not happy because someone had all my info including the Vin number of the car. I tried to call the shop when she got home and told me, but they were not answering even though it was only 5:15.
Returned Clean
My Experience - 5.0/5.0 -
The repairs look great and they were very kind throughout the process, but they left all of the garbage from my old door in the trunk without my knowledge. That was disappointing to say the least.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The car smelled awful when I got it back. The hood doesn’t seem to fit right over the wipers and there is a plastic molding thing by the window that keeps coming loose.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Ally and Courtney were both awesome. Kept us in the loop and were very helpful.
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
It took an incredibly long time for it to be finished. Also didn’t get updates about the status of my car until I reached out over two weeks after dropping it off. Other than that, the car looks great!
Likely to Recommend - 4.0/5.0 -
Got the job done.
Repair Quality - 3.5/5.0 -
I took my car to a nearby competitor a while back and they detail cleaned the interior of the vehicle prior to it being picked up. Feel like it would be nice if Caliber did the same thing, as the car seemed extra dirty when I got it back. For as long as it took for the car to be finished, cleaning the car should be included as part of the service. I also think there could have been better communication. I think you had my car for close to two weeks before I had to reach out to get any updates. Had I not reached out, I don’t think I would have heard anything from you. Maybe just a quick text once a week for status updates would have been nice. Overall, the car looks good. Got the job done.
Customer Service - 3.5/5.0 -
Everyone was nice. Just would have liked better communication. Took close to two weeks to hear any status updates. Had I not reached out first, I doubt I would’ve heard anything at all
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
My vehicle look a very long time, about 6 weeks, to repair after a collision. It was slow but thorough and I appreciated Courtney's quick responses as the weeks went by. That said, now I have my car back and it seems to need brakes. I don't know if it's the accident, the repair, how long the car sat in the lot or general maintenance so I feel irritated at the entire situation.
Customer Service - 4.0/5.0 -
Courtney was nice and gave me updates but it was so slow to repair.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
I experienced top tier customer service at Caliber. Courtney was great she made the experience 10 times better!!!! Definitely recommend 10/10
Customer Service - 5.0/5.0 -
10/10
Returned Clean
Likely to Recommend - 5.0/5.0 -
But the communication on their part would need to improve so that we know where they are in the repair process.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Your staff was very pleasant and informative and made the process of repairs easier.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication during process, vehicle repaired to new condition and washed and cleaned prior to me taking possession of. Caliber is meticulous and really provides high level customer service.