Caliber - Valley City
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I took my car in to have a dent repaired on the rear passenger door. Shaun from caliber collision called me to let me know the door had to be replaced. Before I took the car in I had no other issue with the door except for the dent and scratch. When I was called and told the car was ready to be picked up, I looked at the door. The part of the door at the rear quarter panel was touching and rubbing, the front door was sticking out some and was not flush with the back door, the rubber seal fell off of the frame when my husband opened the door, the trim on the inside of the window on the door is falling off. The paint job is not great. When I asked why the doors were like that Shaun told me he thinks at some point the car had rear quarter panel damage and was repaired wrong. There is no record of the car that I purchased in 12/2025 of any such repairs. My car doors fit perfect before I took it to caliber collision. Shaun has told me he will order new trim parts and a new seal but he for some reason said he is not able to straighten the door like it was when I originally took it in. I took my car there because I saw that there were 4+ stars and you were recommended by someone. I'm not pleased. We will see what happens when I take it back for the 3rd time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing quality & customers service not fast, but worth the wait
Customer Service - 5.0/5.0 -
Amazing customer service& quality work. Not fast but worth the wait
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Work was completed within quoted timeframe but car was not returned as clean as when I dropped it off. The trunk was dirty, mostly dirt caked on the inside panel. I found scuff marks in the cabin area as well but fortunately they are not permanent. Also noticed that when I first picked up the car and popped the truck open a small amount of water tricked inside the truck. There was a heavy rain that morning so I thought it may just be residual moisture or something. I took it through the car wash the next day to see what would happen, a tiny amount trickled inside. I have not noticed any more incidents but continue to monitor it.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the service . The staff was very nice and kept us informative about the whole process. Would definitely recommend you
Customer Service - 5.0/5.0 -
Very pleased with the service we received and would definitely recommend you to others
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So far so good. Everything seems to be working. But I haven't done much. Feels good. The rental felt out of place. I like MY car. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Welcoming people that did good work. Easy to communicate with too.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shawn went above and beyond to ensure our satisfaction. We will be using the Valley City location again!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair process was seamless from start to finish. The caliber collision in North Ridgeville was kind enough to transfer my vehicle to the caliber collision in Valley City so I wouldn’t have to wait for repairs the manager at the Valley city location, Shaun, and all of his employees were fantastic, kind and informative through the entire process. I really appreciate the service provided, and this clearly as reflective of the management style at your shop.