Serra Collision Center

4.8 (279reviews)
97%
39047 Grand River Ave,  Farmington Hills,  MI  48335

SERRA COLLISION CENTER IS A FULL SERVICE COLLISION REPAIR FACILITY SERVICING ALL MAKES AND MODELS

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (279)

My Experience

Greg was amazing! I appreciate him and the team for everything they did.

My Experience

Probably the worst service I’ve ever had at a dealership, no one even knew where my car was when I called. What should have taken a week took a month. When I picked up the car it was supposed to be detailed and a 3 year old could have done a better job cleaning it. 0/10 would not recommend.

Likely to Recommend

Amazing service! Kept abreast of every step, repair work was done wonderfully and the crew in the office all deserve a raise along with a special lunch every Friday for dealing with people like me.

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

First time interact with Ford dealership and it was a very nice experience. Definitely recommend it!

Customer Service

Returned Clean

My Experience

Greg and the young woman who assisted me were awesome! Excellent customer service. I never want to return to the collision side again but I’ll definitely refer to anyone who has need. Any service I need I’ll definitely come to Serra. Thank you so much

Likely to Recommend

Repair Quality

Greg and the young lady who assisted me were awesome. I appreciate the regular updates and my car was ready as promised and it looks GREAT!

Customer Service

Excellent customer service provided

Returned Clean

Likely to Recommend

Repair Quality

I'm satisfied with the repair but when I drove the Bronco for the first time a few days later, I have a Park Aid Fault indicator light that comes on.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was friendly. Job was done in a timely matter. Car looks great for a 2007 :) and to the person that detailed the car, fantastic job! You went above and beyond. I was not expecting that. Thank you!

Likely to Recommend

Repair Quality

Great job on my 2007 edge : ))). And to the person that detailed it. Amazing job. I wasn’t expecting that. Thank you

Customer Service

Responsive and polite

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

The work was outstanding!

Repair Quality

Did an outstanding job and cleaned my car to boot. I am very pleased.

Customer Service

Very friendly and professional.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job by the collision shop once again THANKS to Greg and Anna very nice

Likely to Recommend

Good work, very slow

Repair Quality

Technician doing alignment and tire dragging there feet. Cost me an extra 121.00

Customer Service

Anna was great, technician disassembling vehicle great. See comment above.

Returned Clean

My Experience

Promises made, Promises kept. The entire experience was seamless and the vehicle appears like new.

Likely to Recommend

Repair Quality

The collision repair went great it was successfully done... I was involved with a collision with a deer and it only took a couple of phone calls too get my car headlight and hood repaired things happen in life and ford was a great company and reliable source of help with helping hands so thank u...

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Car repairs completed before the expected date!

Likely to Recommend

I had a great experience and would definitely recommend.

Repair Quality

The team was professional, nice and communicated with me throughout the process.

Customer Service

Everyone was nice and professional.

Returned Clean