Serra Collision Center

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

The staff was very friendly and courteous, however when the car was initially picked up, there were some issues unchecked and the door panel was extremely dirty and scratched. Passenger door did not lock.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All good

Customer Service - 5.0/5.0 -

All good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Workmanship was perfect

Customer Service - 5.0/5.0 -

ERT professional

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome experience. Office staff was excellent the whole time, text updates, and an inspection upon pickup. Also, the repair brought it back to new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

FORD made it easy and quick. They did an excellent repair.

Customer Service - 5.0/5.0 -

Really nice staff, from check-in to inspection.

My Experience - 5.0/5.0 -

Great service! Courteous staff! Car ready earlier than expected. Yes completely satisfied & would do business with them in the future!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Overall very satisfied. Had to return to have a stone guard installed that was not installed and in a box in back seat. Minor oversite

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was perfect. My front bumper was hanging by a thread and they took the time to make it drivable. I loved the loaner you gave me while repairing my car. Will go there again if the need should arise. Thank you!

Customer Service - 5.0/5.0 -

Everyone was friendly and considerate. Very professional crew.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Nick Gaina did a great job working with me an getting the front bumper on my 30 year old Mercury Capri looking like new again. Thanks Nick! Thank you also to the entire Body Shop Team for the great service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nick Gaina did a great job getting my 1991 Mercury Capri XR2 front bumper fixed right. I’m not the easiest customer to deal with, and I know I can be a pain in the butt. But Nick listened to me and worked with me until we found a solution to getting the job done. Thank you very much Nick!

Customer Service - 5.0/5.0 -

Again, Nick did a great job and satisfied all my needs with the repair. He’s a good guy to work with.

My Experience - 5.0/5.0 -

They have always been exelant any time I've had a repair job for them. They Do Good Work. Thanks Mr. Evans.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They are always curtisous and professional. I would recommend them to everyone. Keep up the good work. Mr. J. E. Evans

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nice people, kept me informed, appears to be good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I have to qualify my satisfaction. The first time you guys fixed the rear bumper of my car, the work was completed fast, but the quality of the job would have deserved a "2" in my opinion. But, when I complained about it and Dean (the manager) said he'd "make it right" he definitely lived up to his word. The second time was the charmer.

Customer Service - 5.0/5.0 -

I have to qualify my answer: The first time you fixed the bumper of my car, I would have rated the repair as a "2". But when I complained about it, Dean said "he would make it right", and that he did. Yes, it would have been nice to have the repair done that way the first time around, but I'm patient and so long as it's "right" in the end, that's all that counts. Thanks again Dean! I hope to never need your service again, but if I do, I'll be back.

My Experience - 5.0/5.0 -

5 star job😊

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Could have done better

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0