Serra Collision Center

301reviews
1747 South Garfield Avenue,  Traverse City,  MI  49686

In operation 34 years.

Serra Collision Center is a full service collision and mechanical repair facility servicing all makes and models

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 3:00 pm
* Holiday hours may differ.

Reviews (301)

Likely to Recommend

I definitely would recommend.

Repair Quality

I have called about one minor issue. There was a small spot on the front hood. It was a small little paint chip. It was filled, which I appreciate that however, in a certain angle, you can see a circle around the spot. Next to the spot says brush touch up or something. Not sure how to remove that?

Customer Service

Absolutely wonderful, no issues.

Returned Clean

Likely to Recommend

Repair Quality

My hatch wouldn't open and I had to figure it out my self.

Customer Service

Returned Clean

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Serra has done all my service work and now, with this repair, I’m even more impressed

Repair Quality

My Crosstrek was returned to me in good order and looking great. Very nice touch to wash and clean the car before I picked it up.

Customer Service

Customer service was wonderful. Everyone I spoke with was knowledgeable and helpful. Great service!

Returned Clean

Likely to Recommend

Repair Quality

Had some bodywork done with excellent results and finished a week and a half early from the estimated date. Also resolved a couple of minor electrical issues while the vehicle was in.

Customer Service

Kept me appraised of the status with explanations of what was done.

Returned Clean

Likely to Recommend

Repair Quality

My vehicle looks brand new now. Thanks.

Customer Service

Very understanding and thorough.

Likely to Recommend

I brought my car to Serra's body shop because it is brand new and under factory warranty. I thought it would be the outstanding place to have it repaired. Having to send it back to the shop immediately on my arrival due to really poor panel alignment that wasn't caught during the "quality inspection" if there is such a thing pretty much dashed your guys chance to shine.

Repair Quality

Upon arrival to pick up my car there was a very obvious failure to align the body parts correctly during the repair. It only took a few minutes to correct, but should have been caught before it left the body shop and if not then, by the manager before calling me to let me know the car was ready. No final inspection was done of the vehicle.

Customer Service

After being shown the poor quality workmanship, the staff corrected the issue immediately.

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Everything was explained and they were very helpful.

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Repair Quality

Great job

Customer Service

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Repair Quality

Your repair cost are very high!

Customer Service

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Repair Quality

Thank you, Heather!

Customer Service

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Dusty & theresa were great to work with especialy this with covid. My car looks great, but I was disapointed their was not a loaner and I had to rent a carv

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Returned Clean

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