Serra Collision Center
In operation 34 years.
Serra Collision Center is a full service collision and mechanical repair facility servicing all makes and models
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Reviews (301)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
This rating is for the actual repairs to my car it would be a different rating if you're asking about Serra's service? And not service from the service department but the repair department customer service.
Customer Service - 1.0/5.0 -
The woman who checked me in was wonderful. However, after the car was turned in on Wednesday afternoon I was told it would be ready the following Friday, 8 days in the repair shop. Because of that I planned to have another vehicle available and did not need to get a rental. The car was supposed to go to the service department prior to me picking it up. On Friday, the schedule day of my pickup, I called the service department and they said they had not received the vehicle yet but that it was on its way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I continue to be amazed at the level of convenience and professionalism exhibited by the Serra Service Department. Garth had taken great care of my S7 for years, and Dusty did a terrific job repairing the damage from a collision. I recommend Serra unconditionally.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not unless there’s follow-up to this survey. A response will tell me if this survey means anything and that Serra really cares.
Repair Quality - 0.5/5.0 -
We were not informed by Serra that they were moving the vehicle to the UP until we called shortly after we learned that the vehicle had been totaled. I wanted to do a thorough check of the vehicle for anything we may have left in there. We also wanted to pay to have the new snow tires, that we had just put on the vehicle, changed back to the summer tires. We were told when we called Serra that we could go to the UP and change out the tires ourselves. Very disappointed with Serra.
Customer Service - 0.5/5.0 -
See my first response. Very disappointed. Seemed like Serra was more interested in getting this car to fix and resell than trying to work with us.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
The service requested regarding the malfunction in the sound system was Poorly done.. the system clearly requires a replacement- the sound is terrible but was returned to me" no problem detected"??
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I feel fortunate that my (unfortunate) collision occurred close to Serra.
Repair Quality - 5.0/5.0 -
So many compliments I could offer: from professional demeanor of all the service staff to consistent and detailed communication…thank you for taking good care of me and my car!
Customer Service - 5.0/5.0 -
Helpful consistent communication via email and text. Heather was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Interior seats and carpet, dirty
Customer Service - 5.0/5.0 -
Good!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was no repair. The insurance agency totaled the car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Again I would give this answer an 11. I already have recommended Serra to some friends.
Repair Quality - 5.0/5.0 -
More like 11
Customer Service - 5.0/5.0 -
Everyone was AWESOME!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Yes contact me bill harper 850.591.3227. It’s not all bad by any means