Serra Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience with my repair and recommend Serra to friends and family. Thank you

Customer Service - 5.0/5.0 -

Great service wonderful experience

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very satisfied with Serra's performance

Repair Quality - 5.0/5.0 -

We have had the car for a week, and everything looks good.

Customer Service - 5.0/5.0 -

Body shop--especially Heather and Jason were great to deal with. Phone calls and emails were responded to quickly and professionally.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very stratified, from the start to the finish. Always a pleasure to work with Serra.

Customer Service - 5.0/5.0 -

Same as other

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great.

Customer Service - 5.0/5.0 -

Dusty handled everything perfectly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They cleaned it up and repaired it really good.

Customer Service - 5.0/5.0 -

Friendly, knowledgeable, communicates well. Practices good COVID safety.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10 Excellent service!!! Give Dusty our kudos he was awesome keeping us informed. Great worker and acted like he really cared. He made it much easier for us we had our car there for six weeks. 10

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

This was my first sevice interaction. If I had more to compare then maybe this would be better, but I would not want someone to have the hassle and greif of this prolonged experience.

Repair Quality - 2.0/5.0 -

My repair was to expectaions, but my rating is in regards to service and length if time repair took. Issues I encountered were: Heather ( the office manager?) was somewhat abrasive in most interactions. Any time I spoke with her directly she was short and not guest focused. I have ran several companies over the years and would not consider her demeanor professional or guest centric in nature. My vehicle repair for a 2 panel repair and factory window reset took nearly two and a half weeks. At the end I was unable to get my car back because your shop and my insurance had not accessed the differential in cost accessed vs. total repair cost. I was thankfully loaned a vehicle and ultimately because of the hardship the long-term rental caused, our insurance took on the expense of that rental. As a guest who has now bought two cars from your company within a year, I was not impressed with the lack of urgency and overall result. I requested a car detailing that I wanted to pay for. Ultimately I was told it was waived and detailed for my inconvenience. The car still had sand in the floor, dirt in center councils and crevices that would not be there if properly done. I would have rather paid to have it done correctly. The only employee that made me want to come back for service was Dusty. Dusty was incredibly polite, professional and genuinely concerned for my guest experience. Dusty kept open communication and made me feel like I had support. I would hope he is looked at for growth opportunities within your company. He is a prime example of quality service. It is because of Dusty's work and time that I may consider future work with your collision shop. I would additionally encourage training for Heather in how to produce a quality guest experience, as she appears to be first contact in most interactions. If she was my only contact, I would not return.

Customer Service - 0.5/5.0 -

Left in prior comment in more detail Dusty again was the only contact I had that was pleasant and made me want to return for work if needed. If not for him I would not be back.

Returned Clean

Likely to Recommend - 5.0/5.0 -

We plan to replace a vehicle we keep in TVC next Spring and will absolutely be going to Serra, TVC for it. An outstanding dealership!

Repair Quality - 5.0/5.0 -

V Helpful and considerate

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for great service!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had the unfortunate experience of being in a car vs. deer accident while vacationing in MI. As you might imagine, the prospect of having a car repaired out of area was stressful. Jason Henschel (sp?) was in point and I can’t say enough about his outstanding customer service. He was thorough in his explanations and timely in all communications. He couldn’t have done a better job!

Customer Service - 5.0/5.0 -

See earlier note.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Work was completed promptly, communication was good, and work was of good quality.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have not had the opportunity to inspect the work in great detail but the service and apparent repair quality have been great.

Customer Service - 5.0/5.0

Returned Clean