Serra Collision Center
In operation 34 years.
Serra Collision Center is a full service collision and mechanical repair facility servicing all makes and models
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Reviews (301)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always
Repair Quality - 5.0/5.0 -
My truck looks fabulous!
Customer Service - 5.0/5.0 -
The very best:) service personnel. Seriously!
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
Repairs took way too long with little communication or updates
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Dusty in the body shop is top notch; as is Heather
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very friendly!
Customer Service - 5.0/5.0 -
Great team, it seems like everyone is happy to be there and it shows.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Though not all repairs I had anticipated were completed.
Customer Service - 3.5/5.0 -
Though everyone was friendly and professional for the most part, there are some unresolved issues. My inquiry about availability of a car rental initially went unanswered resulting in my out of pocket expense for a private rental totaling $250. This was partially resolved by changing the repair to a later date during which I rented a vehicle from Serra for $20/day. I still was out of pocket the $250 which would not have happened if my initial request for a rental had been answered. The other repairs I was anticipating were not done. Too many employees involved in the process, perhaps; no single responsible point person overseeing the service may contribute to this incompleteness and extra expense I experienced. I was also interested in learning about a new vehicle, did receive a call back and I returned the call, but no follow up after that. I hope this feedback helps.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Humor is now a different color was not informed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice employees
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the car looks good. I appreciate that they picked up and delivered the vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed on time, excellent job. The biggest help was from Heather. Our insurance check was sent to our Florida address and we were prepared to write a personal check for the invoice. She got on the phone and had the check reissued. That was GREAT!. Thank you for all your help. We definitely have passed our experience on to our friends. Thank you all, but especially Heather!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent service and job was well done