Serra Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

Acceptable but not highly recommended.

Repair Quality - 3.5/5.0 -

We saw 3 spots on the bumper that was just “nail polished” over with paint. One of them is already chipping away. I suppose we can always use clear nail polish to secure the chipping paint.

Customer Service - 3.5/5.0 -

Wasn’t very enthusiastic and forthcoming with information. Didn’t give us the correct final amount for the repairs and now we’re getting calls and emails that make us feel we are dodging payment. It’s insulting.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Did not complete repair prior to calling me to pick my car up. I had to drop it off several times after the first call

Customer Service - 5.0/5.0 -

Did an amazing job helping through my repair

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The body shop staff kept me up to date on the progress of the repair and timing of when the repair would be completed

Customer Service - 5.0/5.0 -

Very good communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Both my husband and I are impressed with the ease in buckling the seat belts. Great design work!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and courtesy

Customer Service - 5.0/5.0 -

Phone calls to keep me updated on progress

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will be using Serra for all my GM and Subaru needs in the future. The body shop team was great, everyone I had contact with was pleasant and personable. My family has been purchasing vehicles from there for 40 plus years, I enjoy your dealership.

Repair Quality - 5.0/5.0 -

Very professional and willing to help. Heather Hull and the team there were nothing but amazing.

Customer Service - 5.0/5.0 -

Customer service was second to none. The whole process was seamless and convenient

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I really wish you would change my first name to Mary Ellen, not Mary. I've asked for this more than once.

Repair Quality - 5.0/5.0 -

thanks - loved the seamlessness between auto-owners, toyota and enterprise. really helpful.

Customer Service - 4.5/5.0 -

mike and dusty were great, helpful, friendly. did not receive email updates on my car, but they were really helpful when i called in.

Likely to Recommend - 5.0/5.0 -

Have always had good experience with Serra.

Repair Quality - 5.0/5.0 -

Fabulous job and timing.

Customer Service - 5.0/5.0 -

So friendly and available.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already recommend you any chance I get.

Repair Quality - 5.0/5.0 -

You have a great staff. They are very knowledgeable, caring, and professional.

Customer Service - 5.0/5.0 -

Wonderful customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean