Serra Collision

4.2 (368reviews)
89%
440 E. 2nd Street,  Rochester,  MI  48307

In operation 44 years.

SERRA FORD Collision Center is a full service autobody and mechanical repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (368)

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Mainly due to lack of communication, and the mistakes on paperwork

Repair Quality

Looks fine

Customer Service

Not happy with the communication on cost and when repairs would be complete

My Experience

Likely to Recommend

This has been the poorest Collision experience in a three car household for 63 years of driving.

Repair Quality

Call me 586-876-1480

Customer Service

Never called during the nearly 6 week stay with updates unless I called them first. I felt as if I traded the car for a loaner.

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Repair Quality

Great job on repair & detailing (was not expected)

Customer Service

Very helpful in my questions/concerns

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My Experience

The repair work was done within a few days and the car looks like new.

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Very professional

My Experience

Very nice!!

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Very nice & helpful

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Everyone was great. Getting parts was a little challenging.

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Great job fixing my bumper

Customer Service

My Experience

Very nice people! Did everything they promised to do in a timely fashion!

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Repair Quality

Prompt and quality repair

Customer Service

Great customer service from the team