Serra Collision

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

Repair and delivery of my vehicle was delayed by 4 days.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Explorer looks great - thank you!

Likely to Recommend - 4.5/5.0 -

Overall pleased with service, I would recommend

Repair Quality - 4.5/5.0 -

Second time I have taken a vehicle for repairs to Serra Collision. Positive results both times. Highly recommend.

Customer Service - 4.5/5.0 -

Good customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I just started the process with Serra everything was handled! It was seamless and easy! Very helpful staff! Great experience!

My Experience - 0.0/5.0 -

They extended the completion deadline a week past what they promised and then failed to pass this along to AAA. So, the rental car agency was demanding the rental car back without our car being finished. It never should have taken as long as it did to complete this repair if the trim piece was ordered in a timely manner.

My Experience - 5.0/5.0 -

Thank you for the timely work!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

My own experience

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I was not satisfied with the time it took for the repairs to be performed. I was asked to drop my car on Wednesday November 27th, 1 day before Thanksgiving. I was told that I would hear something on Friday, the day after Thanksgiving. Well, I didn't. It was not until Tuesday that I learned what needed to be done. All calls were initiated by me to get information. The only time I was contacted via text message was when I was advised that my car was ready to be picked up which I did on December 18th. I emphasize that it is not the length of time it took for the car to be fixed that concerned me but, rather, lack of communication coming forth from Serra Collison that was frustrating.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I was initially impressed when I had my first visit. After I dropped off my car there was NO communication. I was told my car would be fixed in 3 days. Nobody called to tell me when it would be done or the status from day to day. I had to call everyday for an update.

Customer Service - 2.0/5.0 -

See comments

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dan Wiles was easy to deal and is very knowledgeable and professional.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Little disorganized

My Experience - 5.0/5.0 -

They did an outstanding body work! My car looks like new now.highly recommend them!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job!

Customer Service - 5.0/5.0 -

Great custome service

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

They Repaired my vehicle in a timely fashion, and addressed underlying issues caused by the accident. They did not cut corners just to push my vehicle out the door. Job well done and I’m pleased with the results.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

PRO: Staff was very friendly and the process was easy. CON: There is a small dust defect in paint on my hood. Parts should have been ordered and ready to go on the day of drop off. I scheduled my appt a month out from drop off day and it was known I was going to need a new headlamp. The headlamp was not ordered and that delayed the finishing of the job. Why have me come in for a quote and to schedule the job if you aren't going to order the parts and have them ready ?

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great experience

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0

Returned Clean