Serra Collision

4.2 (370reviews)
85%
440 E. 2nd Street,  Rochester,  MI  48307

In operation 44 years.

SERRA FORD Collision Center is a full service autobody and mechanical repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (370)

Likely to Recommend

Repair Quality

PRO: Staff was very friendly and the process was easy. CON: There is a small dust defect in paint on my hood. Parts should have been ordered and ready to go on the day of drop off. I scheduled my appt a month out from drop off day and it was known I was going to need a new headlamp. The headlamp was not ordered and that delayed the finishing of the job. Why have me come in for a quote and to schedule the job if you aren't going to order the parts and have them ready ?

Customer Service

Likely to Recommend

Great experience

Repair Quality

Excellent service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They did a great job !! Even washed my car inside and out !!

Customer Service

Likely to Recommend

Repair Quality

They went above and beyond in the service they provided.

Customer Service

My Experience

Front bumper cover was not aligned to the fenders. Set up appointment to have it corrected. Interior B-pillar trim was scratched during repair.

Likely to Recommend

Thanks

Repair Quality

Repair is excellent . Good timing and really no hassle . Thanks

Customer Service

Personnel are friendly and quick to assist

Likely to Recommend

I hope I don't have to, but I've always used this collision center when needed.

Repair Quality

Customer Service

The truck was returned to me as clean as when I bought it. All that for a mirror replacement. Very nice. It took longer than expected but things happen.

Returned Clean

My Experience

My Experience

Could not of been a better experience!

Likely to Recommend

Repair Quality

Work is perfect!

Customer Service

Dan was great!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Location is not conducive to most of my family and friends. They live in other counties.

Repair Quality

Body panel was not perfectly placed on truck. It still looked good, but room for improvement. The average non-perfectionist would not have noticed much, if any.

Customer Service

The personnel were professional and did their job to the letter.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Outstanding

Likely to Recommend

Repair Quality

Excellent job Excellent communications

Customer Service

Likely to Recommend

Repair Quality

Great personable service

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Would be nice if the new bumper match the color of the rest of the car. New Bumper is lighter shade of blue than the car.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service