Serra Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I had a great experience with Serra Collision.

Repair Quality - 5.0/5.0 -

From what I can see, the quality of work looks great. All required repairs have been captured. It was initially estimated to take 1.5 - 2 weeks. The repair was completed in one week.

Customer Service - 5.0/5.0 -

Everything went pretty smooth. No issues here.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was great. Every time I called to check on the car I was greeted in a happy manner - everyone was more than happy to check on the vehicle. I was happy with the turn around time. I would recommend Serra.

My Experience - 5.0/5.0 -

Fast, friendly service from the Serra Collision team. Work on vehicle was done right and fast. Thank you!

Likely to Recommend - 5.0/5.0 -

Would recommend this Bodyshop to others.

Repair Quality - 5.0/5.0 -

Serra Collision did a nice job with our Bronco. Their staff was friendly and helpful throughout the process.

Customer Service - 5.0/5.0 -

Very helpful and courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The only complaint I have is a minor one. The black trim ring over the driver side wheel has a black circular plug, I guess to help secure the trim ring. It’s not quite flush like the one on the other side. My concern is that when taking it through the car wash it might get caught on something and pull the plug and then pull the trim ring loose. Other than this minor thing, I’m very satisfied with the repair and how Serra Collision kept me updated and made a point of getting my vehicle back to me before my 30 day rental ended.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was made as expected in a more than reasonable timeline. Communication was good. No complaints.

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

Lack of updates, was told 7-10 days. Took 18 days

Customer Service - 2.0/5.0 -

Always told the same story "waiting for parts/ got parts/ need more parts. Never good estimate or times"

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Every one super nice esp girl at reception desk

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Did not vacuum the inside of my car. I do not know if it is related but I lost my voice command in my car

Customer Service - 5.0/5.0 -

They gave me an update on the progress of the work on my but only when I called. They were supposed to notify by phone or text- so I had to call.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

It took a month just to get the vehicle in the shop and over 2 weeks to complete the repair.

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0 -

That's none of my concern

Repair Quality - 4.5/5.0 -

OK so far.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good job with the Escalade and the turn around time was quick.

Customer Service - 5.0/5.0 -

Great to work with

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautiful work.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0