Serra Collision
In operation 44 years.
SERRA FORD Collision Center is a full service autobody and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The vehicle looks as good as new. Great job 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My explorer was completed in an acceptable amount of time. The work appears to be extremely well done.
Customer Service - 4.5/5.0 -
They kept me fairly well informed about the vehicles status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Scheduler & shop Mgr. don't communicate to one another. When I rec'd. my quote Jamie told me, "Have your car her 1st thing Monday AM & it will be ready by Friday. When I call Thursday to verify Friday pickup, scheduler Lisa tells me "they're working toward Friday" and has to go check. When I call Friday to get a pickup time so I can return my rental car, it's still, "We're working toward it". The same thing happened to me last January. Got a repair quote & a parts promise date from Jamie and was told to bring my car in on Jan. 25th. I show up on the 25th and Lisa doesn't know about Jamie's promise of the 25th. Further, the parts aren't in; had to bring the car in 3 weeks later. The customer gets the feeling the right hand doesn't keep the left hand informed in your shop. VERY FRUSTRATING for the customer.
Likely to Recommend - 5.0/5.0 -
Will definitely recommend to others. Will also be having repairs done here in the future if needed.
Repair Quality - 5.0/5.0 -
Great customer service and quick turn around. Repairs were performed as expected and vehicle looks new again.
Customer Service - 5.0/5.0 -
Went out of their way to arrange a loaner. Clearly explained the entire process of the repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
The work that was done was high quality. However all work noted upon dropping off the vehicle was not completed or addressed.
Customer Service - 3.5/5.0 -
See earlier comments.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great.. my wife (the owner) seems very pleased.
Customer Service - 5.0/5.0 -
It looks great.. my wife (the owner) seems very pleased.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
Car was not completely ready when I went to pick it up. Problem with passenger side window is not working correctly. When I washed the car it leaked inside. Will call next week for further correction.
Customer Service - 3.0/5.0 -
Employees were friendly enough considering that the car was not ready for pickup.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good service work.
Customer Service - 4.0/5.0 -
Satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks as good as new! Great workmanship.
Customer Service - 3.5/5.0 -
Front desk was very dry and not friendly.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Personnel were polite and informative.