Serra Collision
In operation 44 years.
SERRA FORD Collision Center is a full service autobody and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Thank you. There were no issues with Serra.
Customer Service - 4.5/5.0 -
Friendly and professional
My Experience - 5.0/5.0 -
Paint match was PERFECT. Quality of work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs and paint work were done perfectly.
Customer Service - 5.0/5.0 -
Good communication - time estimate for completing repairs was dead on.
My Experience - 5.0/5.0 -
Verywell done!! friendly people. Just got car back yestday so not everything hs been tested, but first impression is verwy good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything done well! Most importantly, everything works like it ahold. I feel like I have a new car., i
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
On the way home my wife commented “they cleaned what I was going to clean”. Asked her what she was talking about “I was going to clean the mats and carpeting when we got home”. Not only did you do a great job on the body work. You did an outstanding job on the interior! (Wife’s comment) When I worked for Ford years ago this was known as SURPRISE and DELIGHT!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Clean. Given the broken glass I guess that was to be expected but very clean.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All is well
Likely to Recommend - 5.0/5.0 -
Car came back very clean. Highly satisfied!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jack Presswood was torally professional and kept me informed on the progress on my vehicle repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All went well. Good communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast, looks good, professional
My Experience - 5.0/5.0 -
The job was well done and the car was clean when I picked it up. Thank you.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
We received no communication about our vehicles progress, we had to contact them. It was assumed we were in a rental covered for 30 days and we were not. Time was of the essence for us. Our claim type was changed without our knowledge and we were made responsible for a deductible again with no communication until we had to pick it up. Our insurance agent was able to refund it but it was extremely upsetting to find out we had to pay $500 at 4:30pm on a Friday. We were originally supposed to go to Gorno for the repairs but we had moved so we switched to the closer facility. We had wished we hadn’t. Should we ever have an issue again we will go to Gorno not Serra. It’s worth the drive.
Customer Service - 1.5/5.0 -
See previous comment.
Likely to Recommend - 0.5/5.0 -
The only positive part was we were provided a loaner for months.
Repair Quality - 2.5/5.0 -
Brought car in 1/18/22 for estimate $3600.picked up 1/20/23 $14,500. We were handed the keys and no one walked out with us to check repair. Car would not start. Dead battery.We are long time customers of Huntington Ford Collision and this shop is not the same quality. Jamey only called once to say they needed to get more parts.never called to update status of repair. Car just sat in the backlot from August-December. To my knowledge headlamps were not broken yet installed new ones. We were provided nice loaners from the dealership so therefore the 5 rating.
Customer Service - 2.5/5.0 -
Never called to update status of repair. Never walked us out to look at car when finished.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
5 weeks to repair after I was told all necessary parts were in. I understand that additional parts were found necessary. But, two bumpers required. Blue oval was noticed missing with second bumper? Come on folks.
Customer Service - 3.5/5.0 -
They were always pleasant. Probably as tired of me calling as I was. Overall, just not a good experience.
Likely to Recommend - 5.0/5.0 -
did a good job on repair
Repair Quality - 4.5/5.0 -
Would have given a ten but it took longer to fix than expected
Customer Service - 5.0/5.0 -
people that work there are great