Serra Collision
In operation 44 years.
SERRA FORD Collision Center is a full service autobody and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
the repair was perfect but the timing was horrible !
Customer Service - 3.5/5.0 -
it took 10 days after I dropped off the car to fix a minor damage . The fix should be replacing parts only ! I had to call the customer services every couple days .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
They did work (replaced tail lights) that did not need to be replaced and I didn't authorize) Also did not align lift gate, I had to return to shop for them to fix it.
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Serra was supposed to replace my windshield washer bottle from the last accident repair that was done this time and it was not replaced
Customer Service - 4.5/5.0 -
Good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The only reason I gave a 9 instead of 10 is because I was not updated about my car. You had it for over a month and a half and I only knew what was happening when I called. Other than that, I was very happy with the results. My car looked great inside and out! Thank you!!
Customer Service - 5.0/5.0 -
Lisa was wonderful!! She was so helpful and accommodating!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only comment keep me from a 10 was that when I talked to an adviser and they said they would call back with an answer they didn’t. Lots of reasons could exist for not returning an answer to my questions. Overall nick and jack did a great job of taking care of me.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
obviously we are glued to your performance and reliability......!
Repair Quality - 5.0/5.0 -
Perhaps our recent experiences and the need of a comprehensive, as well as extensive diagnostic repair to our Ford Edge was extensive, we do believe your team excelled in same!
Customer Service - 5.0/5.0 -
Slow and precise in attention to same!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
One of their better jobs
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
So far, the quality of the repair seems good.
Customer Service - 2.0/5.0 -
It took weeks for the initial estimate to be done; when I called to inquire, I was told that they didn't know when they would get to the estimate. I was not kept apprised along the way and had to make several calls to find out the status of my repair, if parts had come in, etc. I was paying for my own rental car and I ended up with a $1000 bill for the rental. There was no sense of urgency conveyed to me from Serra, except for the receptionist.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were done faster than I thought they would be.