Serra Collision

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Took several weeks to get appointment. And Poot communication

Customer Service - 3.5/5.0 -

Poor communication

Likely to Recommend - 2.5/5.0 -

I dislike this sort of question. I don't recommend businesses to my friends--it's a good way to lose friends.

Repair Quality - 5.0/5.0 -

Good work, on time, no hassels.

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Depends on the results of the diagnostics

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied

Customer Service - 5.0/5.0 -

good job and fast and courteous service

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend if someone in my area needed service on their car.

Repair Quality - 5.0/5.0 -

My car was repaired to my satisfaction, and left clean inside and out.

Customer Service - 5.0/5.0 -

Repair shop personnel was excellent. Very courteous and efficient.

Likely to Recommend - 5.0/5.0 -

Have used this repair shop before

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

I was not able to get a good estimate when the work would finish. I was looking to hear a target date the work would be completed. The response I had was "in the next few days" after I was told that reassembly had begun. Surely by that point in the process I would expect a mechanic to be able to make an accurate estimate of the time to completion.

My Experience - 5.0/5.0 -

I am so happy with the way Sera Collision handled whole process regarding the repair and providing me a loner vehicle for a long period of time. Vary satisfied.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

Automatic door unlock non-functioning on driver's side door. Engine light continues to burn.

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I didn’t pay close attention to my vehicle when I picked it up but I see paint drips abs extra paint around the sensor I don’t think you changed the part just patched abs painted it also it says parts put in car I don’t see anything

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

I don’t think my car was fixed just doctored up

Customer Service - 1.0/5.0 -

I already did this questionnaire and told you I’m not satisfied with the work performed

My Experience - 5.0/5.0 -

It certainly wasn’t Serra’s fault that it took almost 3 months for the repairs. Everyone was friendly and the car looks fabulous. It just was frustrating that it took so long to get the parts. Thank goodness the car was driveable until the parts arrived.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The staff is very professional. The work was done ahead of schedule and the quality is excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service and very friendly people.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous service; repairs done right & within promised timeframe.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Everytime we called about the car we got the rudest responses. On top of that, they left the car on empty and didn’t tell us. My daughter almost didn’t make it to a gas station.