Shadow Lake Collision 4040 Inc.

4.9 (75reviews)
96%
4040 South 84th Street,  Omaha,  NE  68127

In operation 22 years.

SHADOW LAKE COLLISION CENTER Shadow Lake Collision Center is an independent, family-owned repair shop. Owned by Eric and Roma Dawson, Shadow Lake Collision Center is their second location. Their first operation, the well-known AA Collision Repair, was opened in 1975. In 2012 Shadow Lake Collision and AA Collision Repair merged into one location centrally located in Sarpy County at Hwy. 370 and 72nd St., just north of the entrance to Shadow Lake Towne Center. With over 20 years experience in the industry, Eric Dawson has set a standard for his company that is acknowledged throughout the metropolitan area. Shadow Lake Collision Center is a state-of-the-art facility, purposefully designed by Eric, to serve every customer. Well known for providing superior customer satisfaction, Eric and his staff take great pride in the work they do and the trust that they merit. Shadow Lake Collision Center continues the honored tradition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Subaru

Reviews (75)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team is widely recognized for outstanding communication, keeping customers informed through texts, calls, and regular updates throughout the repair process. Timeliness is a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciated the unexpected bonus of having their vehicles cleaned inside and out. A few customers noted parts delays and communication gaps as areas for improvement, though these were largely attributed to external suppliers rather than the shop itself.
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"The repair was flawless. Im very impressed with how well the paint came out especially with the unique color ..." Read more
"... and sustained damage to its bumper and rear fender. BOTH times, Shadow Lake took EXTREMELY GOOD care of me! My car looks beautiful inside and out once again. ..." Read more
"As always, extremely satisfied. Highly recommend. Very professional, and excellent service."
"Excellent work done and they completed the work 1 week earlier than expected Car was clean inside and out. ..." Read more
"They were very professional. The car looks awesome. Was very surprised they even cleaned the inside. ..." Read more
"Excellent customer service. It was very nice that the work was completed way before the date that was given. Well Done."
"... the repairs. Tks for keeping me updated on repairs. It was done 2 days ahead of anticipation." Read more
"Way ahead of schedule"
"Smooth, looks great, the repair was completed faster than expected!"
"Truck repairs were finished quicker then estimated by about a week. Repairs well done and truck was cleaneddetailed before ..." Read more
"... Excellent. Fantastic work. Great customer service. Really like the way you keep me in the loop. Texts and calls were great. I will use you guys again." Read more
"... that you work so well with my insurance company, you kept me informed about the progress of my car, and your customer service is superb. Thank you for doing ..." Read more
"Shadow Lake Collision Center did a great job of keeping me in the loop with what was going on with my car the entire time they had it. The service was quick, ..." Read more
"Outstanding communication and customer service!"
"Excellent customer service. Everyone was nice and kept me well informed with my car's status."

My Experience

You took the car and made it look like nothing ever happened to it. you also had it done on the time you. I am very pleased with your work and I will tell anyone who needs their car fixed . Thank you again .

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I would recommend Shadow Lake to anyone in need of vehicle body repair.

Repair Quality

The repair was flawless. I’m very impressed with how well the paint came out especially with the unique color of the white, pearlescent style of the paint.

Customer Service

The entire staff was very friendly and welcoming. Every represented the company well and you can tell they were invested in the company.

Returned Clean

My Experience

This is the second time in the past 6 months that my poor Hyundai was run into and sustained damage to its bumper and rear fender. BOTH times, Shadow Lake took EXTREMELY GOOD care of me! My car looks beautiful inside and out once again. I appreciate that you work so well with my insurance company, you kept me informed about the progress of my car, and your customer service is superb. Thank you for doing such nice work on the car AND thank you for bringing the car to me so that I didn't have to take the bus on a hot and humid day! Hopefully, there will be no more accidents in my future, but IF there are, I know where I will turn to.

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They kept me updated and were always available for any questions

Customer Service

Available, courteous and very helpful

Returned Clean

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Repair Quality

Great work

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Great job and good customer service.

Repair Quality

From my first contact with them they were professional and thorough in our dealings. When a problem did arise they promptly contacted me and set a new deadline, the next business day and met it. They were pleasant to work with and their facility was nice

Customer Service

The front line people were great to work with, and the work performed flawless.

Returned Clean

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My Experience

Excellent Excellent. Fantastic work. Great customer service. Really like the way you keep me in the loop. Texts and calls were great. I will use you guys again.

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Smooth, looks great, the repair was completed faster than expected!

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I know it was out of your hands but the only fault (for me) was the length of time I was without my car

Customer Service

Excellent communication

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Returned Clean

My Experience

Everything was handled correctly and with care, I went to them needing my car fixed and they did just that. Cleaned my car as well, recommend!