Shadow Lake Collision Center 1215

4.9 (4,806reviews)
99%
1215 Applewood Drive,  Papillion,  NE  68046
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SHADOW LAKE COLLISION CENTER Shadow Lake Collision Center is an independent, family-owned repair shop. Owned by Eric and Roma Dawson, Shadow Lake Collision Center is their second location. Their first operation, the well-known AA Collision Repair, was opened in 1975. In 2012 Shadow Lake Collision and AA Collision Repair merged into one location centrally located in Sarpy County at Hwy. 370 and 72nd St., just north of the entrance to Shadow Lake Towne Center. With over 20 years experience in the industry, Eric Dawson has set a standard for his company that is acknowledged throughout the metropolitan area. Shadow Lake Collision Center is a state-of-the-art facility, purposefully designed by Eric, to serve every customer. Well known for providing superior customer satisfaction, Eric and his staff take great pride in the work they do and the trust that they merit. Shadow Lake Collision Center continues the honored tradition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Ford
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Honda
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Call
Email

Reviews (4,806)

Customers say
Overall Customer Satisfaction
Customers consistently praise Shadow Lake Collision for outstanding service quality, expert repairs, and proactive communication. Many highlight that vehicles were returned looking brand new, with flawless paint matching and exceptional workmanship. A standout theme is repairs being completed ahead of schedule, often days or even weeks early. Customers also appreciate complimentary interior and exterior detailing as a pleasant bonus. Regular text and phone updates throughout the repair process are frequently commended, making the experience stress-free. A few customers noted minor concerns such as delayed parts, slight color differences, or small items not returned, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"I was impressed first and foremost with the quality of the repair. The work done was excellent! Secondly, the customer service was amazing! I received ..." Read more
"... 13 days earlier than promised. The body shop did a remarkable job on the repairs and I highly recommend them to anyone in need of exceptional bodywork on their ..." Read more
"... working with insurance but getting my vehicle repaired. The repairs exceeded my expectations. The entire staff was friendly and very compassionate and even worked ..." Read more
"... them and insurance was flawless. The body work and returning my car like new was perfection." Read more
"... my first time needing to do this for my car, and they made this an easy and wonderful experience." Read more
"... the quality of the workmanship and the fact that the car was ready 13 days earlier than promised. The body shop did a remarkable job on the repairs ..." Read more
"When I got the call my car was ready, It was almost a week earlier then anticipated. I was soooo excited."
"Great flexibility for estimate, superior job getting the repairs done ahead of schedule!! We are going to recommend you to any of our friends ..." Read more
"... appreciated the quick once over given to the interior! Very quick service completed 5 days ahead of schedule saving us money on a rental car. Thanks for a job ..." Read more
"Was ready about 3-4 days sooner than expected."
"... could not be more happy with Shadow Lake Collision!! The communication, updating me on the progress of my repairs was something I've never experienced. ..." Read more
"I got a text to let me know every main step they were proceeding with..Which let me know that something ..." Read more
"The customer service was EXCELLENT! They were great with providing updates while repairing my vehicle ..." Read more
"My car looked great! Excellent communication from the office! I would highly recommend them to anyone I know."
"... like was done the the best of their ability they stayed in contact with me every few days with updates an price changes throughout the process very easy ..." Read more

My Experience

Likely to Recommend

Repair Quality

Got everything fixed, and on time. Everyone was very nice!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looked like a new car when I picked it up!! They did an excellent job fixing my dent!!!!

Customer Service

Excellent job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steve was a very big help with the whole process and was always understanding when we didnt understand things or he explained things

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Always great service and work. Great communication throughout the process

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What a surprise to find my car cleaner than the way I left it! I mean, much nicer! Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you!!! I noticed the extra paint in my cup holder - I appreciate it.

Likely to Recommend

Repair Quality

Customer Service

10/10 Will definitely recommend to others

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I needed them to complete the job as quickly as possible and they did so I am completely satisfied with their professionalism and taking care of their customers the way a good company does again thank you

Likely to Recommend

Repair Quality

Great to work with. Steve kept me Informed all among the way and had the vehicle done when he said. Thanks.

Customer Service

Steve was great to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I could not be more happy with Shadow Lake Collision!! The communication, updating me on the progress of my repairs was something I've never experienced. My car looked better than it was when I purchased it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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