Shadow Lake Collision Center 1215

5.0 (4,853reviews)
99%
1215 Applewood Drive,  Papillion,  NE  68046

SHADOW LAKE COLLISION CENTER Shadow Lake Collision Center is an independent, family-owned repair shop. Owned by Eric and Roma Dawson, Shadow Lake Collision Center is their second location. Their first operation, the well-known AA Collision Repair, was opened in 1975. In 2012 Shadow Lake Collision and AA Collision Repair merged into one location centrally located in Sarpy County at Hwy. 370 and 72nd St., just north of the entrance to Shadow Lake Towne Center. With over 20 years experience in the industry, Eric Dawson has set a standard for his company that is acknowledged throughout the metropolitan area. Shadow Lake Collision Center is a state-of-the-art facility, purposefully designed by Eric, to serve every customer. Well known for providing superior customer satisfaction, Eric and his staff take great pride in the work they do and the trust that they merit. Shadow Lake Collision Center continues the honored tradition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM Basic
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (4,853)

Customers say
Overall Customer Satisfaction
Customers consistently praise Shadow Lake Collision for outstanding repair quality, with many noting their vehicles looked brand new or better than before. The shop receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing is frequently highlighted as a delightful bonus. A few customers noted a preference for real-time updates over automated messages, and one mentioned a minor concern about damaged window decals, reflecting direct customer feedback rather than any system recommendation.
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"I was impressed first and foremost with the quality of the repair. The work done was excellent! Secondly, the customer service was amazing! I received ..." Read more
"Outstanding work! I was kept updated and even got my vehicle back earlier than expected and nicer than ..." Read more
"Shadow Lake Collision did a great job on my car body and mechanical repair, and were extremely courteous. They also touched ..." Read more
"... Coordination between them and insurance was flawless. The body work and returning my car like new was perfection." Read more
"Not even a hint of the damage that had occurred."
"Great flexibility for estimate, superior job getting the repairs done ahead of schedule!! We are going to recommend you to any of our friends ..." Read more
"It looks great, as good as new. It was completed a little more than a week before I was told it would be done. It was also completely detailed. ..." Read more
"My vehicle was fixed very quickly without sacrificing the quality and thoroughness. I also appreciate the ..." Read more
"No a part arrived late but it was worth ir"
"I got a text to let me know every main step they were proceeding with..Which let me know that something ..." Read more
"... positive one. Everyone was extremely helpful and the staff communicated with me about the progress of the repair. If I ever need auto body repair again, ..." Read more
"... felt like was done the the best of their ability they stayed in contact with me every few days with updates an price changes throughout the process very easy ..." Read more
"Wonderful communication during the whole process"
"... allowed me to not think about anything going on. They kept me updated, and I never had to reach out for any information. The best surprise was getting ..." Read more

My Experience

Excellent, professional service. Finished two days ahead of schedule.

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My Experience

Great Job !!

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My Experience

We have had a great experience with Shadow Lake. Done a day earlier than planned and it looks great.

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The only small complaint I have is my new headlight is not the same color or brightness as the one on the other side that did not need replaced. Everything else is perfect and was done in a very timely manner.

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Staff communicated very well and frequently. Everyone was very friendly and knowledgeable.

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My Experience

Car delivered on time and looks great!

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My Experience

Magnanimous! My experience with Shadow Lake Collision Center could not have been more satisfying. The interactions I had with Steve and Kathy were my first indication I made the right selection. They seemed to be seamlessly integrated with my insurance company and rental car agency unburdening me from some of the busy work. As to the quality of work, I have nothing but praise for the visual magic that they did to restore my car. Great company that I highly endorse.

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