Sheehan Cadillac Collision Center

Likely to Recommend - 5.0/5.0 -

Repair delivered on time

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I met professional staff at the body shop/ Collision Center.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

There is missing paint off of my car doors and it’s very minor but it wasn’t addressed to me which I think matters.

Customer Service - 4.5/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

Body shop employees used my car for personal use/ picking up children for school. Picked up a child named Diego Perez in 4-6 grade not happy whatsoever since my car “wasnt” ready. I truly believe if I didn’t keep calling and been annoying about it they still would’ve taken like three more weeks

Customer Service - 3.0/5.0 -

It’s ok not much communication/updates on my vehicle but the lady up front was nice I forgot her name

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly and professional

Customer Service - 5.0/5.0 -

Kept in touch with updates throughout

Likely to Recommend - 5.0/5.0 -

Hopefully I don’t have to bring my car back but I wouldn’t take it anywhere else.

Repair Quality - 5.0/5.0 -

Second car of mine they’ve fixed up better than new.

Customer Service - 5.0/5.0 -

They’re great at communicating.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Sheehan Cadillac repaired my car in a timely manner. It was a smooth process. They kept me well informed as to the progress of repairs & when it would be ready

Customer Service - 5.0/5.0 -

Professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went above and beyond

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs performed were exactly as I had hoped. Excellent!

Customer Service - 5.0/5.0 -

Advisor Carlos Vasquez took the time to completely explain the repairs. Sheehan should know that Mr. Vasquez represents the dealership very well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

My issue was not the quality of the repair, but the poor quality of customer service provided to me.

Customer Service - 0.5/5.0 -

I was not contacted not once until towards the end of the repair, and that was only AFTER I called twice to inquire about the status of my repair/car. To my knowledge I should’ve least gotten one call letting me know my service advisor and an estimated date of completion. On the very last day with no other option I had to rush and figure out how to pick up my car and drop off the rental after work before the shop closed. I was told Thursday night that my rental would end Friday. A simple call even on the Monday would’ve helped me to properly plan my week. I am utterly disgusted at the fact that I was not even treated like a customer or a person. Human contact and communication is vital.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very well done

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I would have given you a10 if the car had been washed.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I have no family in FL so don't take the number too seriously

Repair Quality - 2.5/5.0 -

My exterior looks wonderful and the staff was friendly. However my car broke down within 48 hours of the repair being completed, so as for the work itself, it fell short.

Customer Service - 5.0/5.0 -

They were wonderful and kept in touch with me the entire time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Carlos updates and communication skills were for me to give a high score and the job was well done

Customer Service - 5.0/5.0 -

Carlos is definitely great

Likely to Recommend - 5.0/5.0 -

Will recommend

Repair Quality - 5.0/5.0 -

Car is back brand new . Thank you

Customer Service - 5.0/5.0 -

Car is back brand new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0