Shotwell's Auto Body

4.9 (1,063reviews)
98%
213 Cinnabar Ave,  Petaluma,  CA  94952

Shotwells Auto Body is a small family owned auto body repair facility. We have been in business since 1973 repairing vehicles within and outside our local community. We provide high quality repairs and customer service to our customers. Our goal is to get you coming back every time and referring your family and friends. Check us out on Yelp!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,063)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return, often with complimentary interior and exterior detailing. The friendly, professional, and knowledgeable staff created a welcoming experience that made stressful situations feel manageable. Communication was a standout strength, with customers appreciating timely updates via calls and texts throughout the repair process. Timeliness was frequently highlighted, as repairs were often completed ahead of schedule, exceeding expectations. Several customers noted the convenient partnership with a nearby car rental service as an added benefit. A few customers mentioned minor concerns such as slight color matching differences and occasional scheduling delays, though these were noted as isolated and handled proactively by the team. Overall, the shop earns exceptionally high marks across service quality, communication, and turnaround time.
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"Best Auto Body shop ever. They are understanding, no wait, very friendly, easy to work with, scheduled ..." Read more
"... friendly and helpful, the scheduling is convenient, and the work is impeccable… I would like to find the equivalent of Shotwells in other areas of my life ..." Read more
"I picked up my car and it looked like a brand new vehicle; they went above and beyond repair. They cleaned the interior and ..." Read more
"This is the best auto shop Ive been to in a while. They did a wonderful job repairing my car, it looks brand new. They also cleaned my car very well and ..." Read more
"... professional. We are extremely pleased with the results-our car looks better than it did before the accident! They also made arrangements to return the loaner ..." Read more
"They said by Friday, and called midday Friday -- sooner than expected -- to come pick up the car."
"Very happy to have the work completed ahead of schedule."
"The communication was handled so professionally and repair was completed as in with in the timeframe communicated."
"Matter of fact I got it early on the morning that it was estimated to be completed. What a surprise for me!"
"Excellent customer service, quote and a day earlier than expected. I would recommend immediately!"
"Stayed in touch and did everything they said they would on time. Great communications."
"Perfect communication! They even offered to bring my walking cane over to Enterprise for me, after ..." Read more
"They were extremely detail oriented and consistent with communication."
"Very good work and very good communications"
"They gave me a detail breakdown of all parts and labor before job was stated!"

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The we're super friendly and knowledgeable. And the repair was great. They even returned the rental car for us.

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I will not go anywhere else! And will spread the word to family and friends !

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Absolutely

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Shotwells is top notch! My car came out gorgeous! Everyone at Shotwells were so professional, caring and all round amazing! Charlene and Sylvia were the best!

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Shotwells is a very professional auto body shop. I would definitely choose to do business with them in the future.

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Always recommend Shotwell’s.

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See above

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Always top notch work!!

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Shotwells has a well earned reputation in our house as the place to go to get happy again when bad things happen to your car. The staff is friendly and helpful, the scheduling is convenient, and the work is impeccable… I would like to find the equivalent of Shotwells in other areas of my life because they are the best… Highly recommended.!!

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Wonderful shop to work with!

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Better than 10

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Better than 10

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Shotwell’s did an excellent job. They were communicative, proactive, professional and identified the steering defect by Honda. I’m pleased with their work.

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Excellent customer service, quote and a day earlier than expected. I would recommend immediately!

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Perfect repair, great communication.

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Looks like it just came off the show room floor. And they even cleaned the inside. It has that new truck smell

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My Truck looks like it did on the show room floor. Not a flaw to be found.

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They were amazing. So nice, thorough and fast. I also have never had my car detailed inside and out after an auto repair!!

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I have already told several people about Shotwell.

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My car looks good as new

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They are terrific. I highly recommend them to anyone who needs body work and an added plus is they are right across the street from enterprise car rental.

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See previous comments.

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See previous comments.

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Shotwell Auto Body was great to work with for our repair after getting run into by a deer. (A far better experience for us than the unfortunate deer!). Their staff is very helpful, friendly, experienced, and professional. We are extremely pleased with the results-our car looks better than it did before the accident! They also made arrangements to return the loaner car to Enterprise for us, which made it possible for one of us to pick up our car alone. But they went way above and beyond when they waived the $50 deductible and offered a free detail job because they weren’t able to finish the work as scheduled due to a delay getting a part (which was their supplier’s responsibility, and no fault of theirs).

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