Shotwell's Auto Body

5.0 (1,080reviews)
99%
213 Cinnabar Ave,  Petaluma,  CA  94952
Apply for Financing

Shotwells Auto Body is a small family owned auto body repair facility. We have been in business since 1973 repairing vehicles within and outside our local community. We provide high quality repairs and customer service to our customers. Our goal is to get you coming back every time and referring your family and friends. Check us out on Yelp!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,080)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding workmanship, and friendly, professional staff. Many highlight that repaired vehicles looked brand new, with several noting complimentary interior and exterior detailing as a welcome bonus. Timeliness is a recurring strength, with numerous customers reporting their vehicles were completed ahead of schedule. Communication throughout the repair process is frequently commended, with customers appreciating proactive updates, clear timelines, and easy accessibility. The seamless coordination with rental car services is also noted as a convenient added value. A few customers mentioned minor concerns, such as a slight color mismatch on a bumper and one instance of a repair running a few days past the initial estimate due to a supplier delay, both noted directly by customers.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... friendly and helpful, the scheduling is convenient, and the work is impeccable… I would like to find the equivalent of Shotwells in other areas of my life because they ..." Read more
"... scheduled me right in, got the job done on time, and their work is beautiful, perfect and like new. Highly recommended." Read more
"Shotwells not only does an AMAZING job, they treat you like you are family. I could not be happier with the care, time, and work they did on my vehicle ..." Read more
"This is the best auto shop Ive been to in a while. They did a wonderful job repairing my car, it looks brand new. They also cleaned my car very well and helped me ..." Read more
"... professional. We are extremely pleased with the results-our car looks better than it did before the accident! They also made arrangements to return the loaner ..." Read more
"They said by Friday, and called midday Friday -- sooner than expected -- to come pick up the car."
"Very happy to have the work completed ahead of schedule."
"The work was done well and on time. The shuttle driver called and confirmed a time for pickup and was spot on time, ..." Read more
"The communication was handled so professionally and repair was completed as in with in the timeframe communicated."
"Matter of fact I got it early on the morning that it was estimated to be completed. What a surprise for me!"
"Stayed in touch and did everything they said they would on time. Great communications."
"They were extremely detail oriented and consistent with communication."
"Text updates and phone callS appreciated"
"Perfect communication! They even offered to bring my walking cane over to Enterprise for me, after I left it in their ..." Read more
"All work explained; timeline given and accurate"

Likely to Recommend

Repair Quality

Customer Service

I have used the shop in the past and I was very pleased. My current experience exceeded my previous experience. The bodywork and paint job came out amazing even better than factory. Not only the detail of the outside of my car, but they detailed the inside as well. The staff is very professional and they aim to please their customers. I would recommend them to anybody that needs to have their car repaired.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent communication. Truck was completed on the day as promised

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

100% they do excellent work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Have used this facility in the past. The professionalism, workmanship and speed of the repair have always been top-notch. This work was very satisfying.

Customer Service

Completely professional. Understood the situation. Dealt with it in a timely manner.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

People are great and informative.

Repair Quality

Great job!

Customer Service

Very nice work. People are great. They keep you in the loop of what's going on and have no problem answering questions.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

unable to tell where damage occurred

Customer Service

very professional and accurate information

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

So far so good but time will tell.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Car was taken on time and delivered on time.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The owner was super Kind when we met her and we really feel they went above and beyond. Happy to recommend them to anyone in town.

Repair Quality

They made the car truly look pristine

Customer Service

Our family was so impressed with Shotwell, they did a great job and took care of us in a timely, generous, and kind fashion. 10 out to 10. Really great to work with them, they go, bub and beyond, and got things done sooner than the imagined, despite it being a tricky claim (our neighbor backed into both panels of our car doors, eek!). Car looks brand new :)

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I hope none of my family or friends need repairs, but if they do I'll let them know Shotwell did a good job.

Repair Quality

It looks great!

Customer Service

It was a good experience all the way around. I especially appreciated the car detailing after the bodywork was done.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job

Customer Service

Excellent customer service, excellent body work on my car!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The we're super friendly and knowledgeable. And the repair was great. They even returned the rental car for us.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will not go anywhere else! And will spread the word to family and friends !

Repair Quality

Absolutely

Customer Service

Shotwells is top notch! My car came out gorgeous! Everyone at Shotwells were so professional, caring and all round amazing! Charlene and Sylvia were the best!

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,080

Auto body shops nearby

view more shops in: Petaluma  |  94952